Hilton Case Study

Topics: Hilton Worldwide, Hilton Hotels, Hilton Hotels Corporation Pages: 19 (5665 words) Published: January 13, 2011
HILTON WORLDWIDE

Prepared for
Professor Issam A. Ghazzawi

Prepared by

BUS 551: Seminar in Organization Theory & Behavior
October 11, 2010
CONTENTS
PAGE
Introduction……………………………………………………………………………3 Organizational Background………….……..……………..……...……………………3 Organizational Structure and Design………………………...………..………………6 Hilton’s Culture and Ethics……………..…………………………………….……….9 Organizational Environment…………..………………..……………..……………..10 Hilton Hotel manages its workforce diversity…………………………..….………...16 Organization’s Leadership ………….……………………………………………… 18 Groups and Teams in Hilton………..…………………………..……………………20 Evaluation Hilton’s Overall Effective…………………………..……..……..………24 Recommendation……………….…..……………..…………..……………..….……28 References………..………………………………………..…………………………30

Introduction

Hilton is an international company. The original company was founded in 1919 by Conrad Hilton. The first hotel is in Cisco, Texas. Today, they have more than 3,500 hotels and resorts in 76 countries such as Beijing, Tokyo, Paris, Shanghai, and Toronto. Hilton hotels are became the hottest destinations and most popular hotel and represent as the stylish.

Organizational Background

Business
Hilton Worldwide offers business and leisure travelers the finest in accommodations, service, amenities and value. Since Conrad Hilton bought his first hotel in 1919 in Cisco, Texas, they have expanded geographically, produced original hotel and travel concepts, and developed innovative technologies to enhance the guest experience. Today Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With more than 3,600 hotels in 81 countries, their trusted portfolio of hotel brands includes the Waldorf Astoria, Conrad, Hilton Hotels & Resorts, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. Since their founding 90 years ago, Hilton's commitment to creating exceptional guest experiences remains unchanged, and more than 130,000 team members continue to bring the highest quality of service to the world's visitors. (Hilton Worldwide, 2010) Vision

To fill the earth with the light and warmth of hospitality. (Hilton Worldwide, 2010) Mission
Hilton Worldwide will be the preeminent global hospitality company – the first choice of guests, team members and owners alike. The Hilton Family of Hotels will manage their business through a lens of sustainability to benefit this generation and those that follow. Through action and innovation, they will lead their industry in products and programs that: • Enhance the guest experience

• Engage our employees
• Improve operational efficiency
• Advance building design
• Strengthen our partnerships
• Serve our communities
• Protect our global environment
• Enrich our Family of Brands. (Hilton Worldwide, 2010)

Goal
Short –Term Goals
Christopher J. Nassetta, President & CEO, outlined directional targets for improvement in the company's sustainability performance throughout the next five years within system wide hotels globally. By 2014, goals for the Hilton Family of Hotels are to:

1.   Reduction of energy consumption, CO2 emissions, and waste output by 20%. 2.   Reduction of water consumption by 10%.
3.   Advancement of renewable energy.
4.   Advancement of sustainable buildings and operations. (Hilton Worldwide, 2010) Long-Term Goals
In addition to the stated measurable short-term targets, the company also has committed to focus on several high-impact areas that offer significant long-term benefits. Sustainable buildings and operations, including the advancement of sustainable design and construction, operations, chemical management and purchasing will be one key area. The company is also committed to the advancement of renewable energy...

References: About us. (2010). Retrieved 10 1, 2010, from Hilton Worldwide: http://www.hiltonworldwide.com/aboutus/index.htm
Anonymous
Georgr, J. M., & Jones, G. R. (2005). Understanding And Managing Organizational Behavior.
Hilton Worldwide. (2010). Retrieved 10 1, 2010, from Hilton Management Services: http://www.hiltonmanagementservices.com/
Hilton Worldwide
Jennifer M. George, G. R. (2007). Understanding and managing organizational
behavior
Behler, L. (2010, 4 22). Hilton and JetBlue Partner Loyalty Programs. Retrieved from AOL Travel: http://news.travel.aol.com/2010/04/22/jetblue-hilton-partnership/
HILTON WORLDWIDE
hotelmanagement- network.com. (2008, 1 1). How To Hold On To Your Staff. Retrieved from hotelmanagement- network.com: http://www.hotelmanagement-network.com/features/feature1549/
Ireland, R
Kondalkar, V. G. (2009). Organization Effectiveness and Change Management. Phi Learning.
McCarty, D. (2010, 9 7). Hilton Hotels Pittsburgh Owner Files for Bankruptcy. Retrieved from BusinessWeek: http://www.businessweek.com/news/2010-09-07/hilton-hotels-pittsburgh-owner-files-for-bankruptcy.html
Moore, M
Rainey, D. L. (2008). Product innovation: leading change through integrated product development. Cambridge University Press.
Scheer, S. (2009). The entrepreneur as business leader: cognitive leadership in the firm. Edward Elgar Publishing.
Schellenberg, J. A. (1996). Conflict resolution: theory, research, and practice. State University of New York Press.
Urlichs, R. (2006). Patterns of resource allocation decisions in organisations. DUV.
Zammuto, R. F. (1982). Assessing organizational effectiveness: systems change, adaptation, and strategy. State University of New York Press.
Hilton Worldwide (2009). Hilton Worldwide information and related industry information. Retrieved May 05, 2010, from Hoover’s Website: http://0-premium.hoovers.com.leopac.ulv.edu/subscribe/co/factsheet.xhtml?ID=rfkyyffjsyfhyr
Frederick, M (2009)
Brian, M. (2008). Hilton Hotels Corporation Announces Global Sustainability Goals. Retrieved May 05, 2010, from Sustainable Travel Website: http://blog.sustainabletravel.com/hilton_hotels_corporation_anno.html
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