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High Staff Turnover in the Hospitality Industry

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High Staff Turnover in the Hospitality Industry
| 2011 | | Critical Issues 2011
Sabrina
|

[High Staff Turnover in the Hospitality Industry – Is there a Solution?] | People Products and Performance within the Hospitality Industry |

CRITICAL ISSUES in HOSPITALITY
Article Front Cover Sheet

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Author Name: Sabrina

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Theme Selected: People Products and Performance within the Hospitality Industry
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Paper Title: High Staff Turnover in the UK Hospitality Industry – Is There a Solution?

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Abstract: The aim of this article is to explore one of the biggest issues and challenges now faced by the hospitality industry: that of how to attract and retain staff with a high level of skills. The current staff turnover levels within the industry seem to be becoming ever more of a financial and operational issue which has had significant effects on the ability for businesses to grow and penetrate the market further. Conclusively, this article creates the basis for a discussion on how best to handle these issues so that organisations can successfully attract, train and retain staff whilst provide motivation and inspiration for future talent.

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References: Barron, P., 2008. Education and talent management: implications for the hospitality industry. International Journal of Contemporary Hospitality Management, 20 (7), p730 – 742 Baum, T., 2007 Berger, L. and Berger, D., 2003. The Talent Management Handbook. McGraw Hill. Cleveland: OH BHA., 2011 Chikwe, A., 2009. The Impact of Employee Turnover: The case of Leisure, Tourism and Hospitality Industry . The Consortium Journal, 14 (1), p43- 61. Coy, J., 2006. Shrinking Labour Force is Top Challenge for Global Hospitality, Tourism & Service Industries. Available: http://www.hospitalitynet.org/news/154000320/4025796.html [Accessed 3rd May 2011]. D 'Annuzio-Green, N., 2002. Human Resource Management: International Perspectives in Hospitality and Tourism. Thomson Learning : UK. DiPietro, R., 2007 Eisner, S., 2005. Managing generation Y. SAM Advanced Management Journal, 70 (4), p4-15 FSW., 2011 Hinkin, T. and Tracey, J., 2000. The cost of turnover: Putting a price on the learning curve Iverson, R. and Deery, M., 1997. Turnover Culture in the Hospitality Industry. Human Resource Management Journal, 7 (4), p71-82. Littlejohn, D., 2004. Developing graduate managers for hospitality and tourism. International Journal of Contemporary Hospitality Management, 16 (7), p408-414 Miller, Y., 2010 Nicholls, R., 2011. Customer-to-customer interaction (CCI): a cross-cultural perspective. International Journal of Contemporary Hospitality Management, 23 (2), p209-223 Prewitt, M., 2000 Restaurant News, 34 (36), p8- 15 Raybould, M., 2005 Scott, B., 2008. Talent Management in Hospitality: Graduate Career Success and Strategies. International Journal of Contemporary Management, 20 (7), p781-791 Wang, J., 2009 Yan, J., 2003. Corporate responsibility and the brands of tomorrow. Journal of Brand Management, 10 (4), p290-302
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