Southwest Airlines is a company that aims at having happy management, employees and customers. Unlike some companies, Southwest welcomes the idea of their employees being members of a labor union, agreeing that they need someone to speak for them in an effective way. Sure there are still some issues and differences that need to be worked out but that is what the union is there for.
Review/Analysis of the Case
As with any relationship, there is going to be goals and issues that the parties involved agree with and ones they do not agree with. The mission of Southwest Airlines to their employees is that they are committed to provide their employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of the airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Airlines customer (Southwest, 1988). That is a pretty strong and solid mission statement to their employees that they completely back up. The flight attendants union says that at Southwest, “we have some of the best working conditions in the industry” (Noe, Hollenbeck, Wright, & Gerhart, 2013). With both the employees’ unions and management making such a bold statements it shows that they are on the same page and agree with one another. However, there are some conflicts between them also. Two of the first few conflicts tackled by the union was the need for written work rules and to not be required to wear hot pants as part of their uniforms. With those union victories, they were well on their way to becoming “the most unionized airline ” (Noe, Hollenbeck, Wright, & Gerhart, 2013).
Of course I would say yes, Southwest’s labor relations absolutely have helped to promote the company’s sustainability! If the employees are content and happy with their work...
References: Noe, R., Hollenbeck, J., Wright, P., & Gerhart, B., (2013). Fundamentals of human resource management (5th ed.). New York, NY: McGraw-Hill Learning Solutions.
Southwest (1988). The Mission of Southwest Airlines To Our Employees. Retrieved on June 10, 2014 from: http://www.southwest.com/html/about-southwest/index.html
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