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Week 1: Introduction
Introduction
Experts suggest that more than 70% of our working time is spent in some kind of communication. We’re reading and writing letters or memos, listening to our colleagues, or having conversations with our managers.
Communication involves at least two people: the sender and the receiver. In this course, we’ll look at some of the skills that might use by the senders and receivers: listening, writing, speaking, and management.
Each one is important to your success in the workplace. For example, a poorly written cover letter can prevent you from being hired for a job. On the other hand, the ability to write effectively and make clear presentations can make the difference between your being promoted or being left behind.
The ability to effectively communicate with other people is an important skill. Through communication, people reach some understanding of each other, learn to like each other, influence one another, build trust, and learn more about themselves and how people perceive them. People who communicate effectively know how to interact with others flexibly, skillfully, and responsibly, but without sacrificing their own needs and integrity. In today’s team-oriented workplace, the development of good interpersonal communication skills is an important key to success.
What are Interpersonal Skills?
“Interpersonal skills” refers to mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results. The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions.
Interpersonal skills include the ability to read and manage the emotions, motivations, and behaviors of oneself and others during social interactions or in a social-interactive context.
The teamwork necessitated by the complexity of today's
Introduction
Experts suggest that more than 70% of our working time is spent in some kind of communication. We’re reading and writing letters or memos, listening to our colleagues, or having conversations with our managers.
Communication involves at least two people: the sender and the receiver. In this course, we’ll look at some of the skills that might use by the senders and receivers: listening, writing, speaking, and management.
Each one is important to your success in the workplace. For example, a poorly written cover letter can prevent you from being hired for a job. On the other hand, the ability to write effectively and make clear presentations can make the difference between your being promoted or being left behind.
The ability to effectively communicate with other people is an important skill. Through communication, people reach some understanding of each other, learn to like each other, influence one another, build trust, and learn more about themselves and how people perceive them. People who communicate effectively know how to interact with others flexibly, skillfully, and responsibly, but without sacrificing their own needs and integrity. In today’s team-oriented workplace, the development of good interpersonal communication skills is an important key to success.
What are Interpersonal Skills?
“Interpersonal skills” refers to mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results. The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions.
Interpersonal skills include the ability to read and manage the emotions, motivations, and behaviors of oneself and others during social interactions or in a social-interactive context.
The teamwork necessitated by the complexity of today's