hgfgh

This article appeared in a journal published by Elsevier. The attached copy is furnished to the author for internal non-commercial research and education use, including for instruction at the authors institution and sharing with colleagues.
Other uses, including reproduction and distribution, or selling or licensing copies, or posting to personal, institutional or third party websites are prohibited.
In most cases authors are permitted to post their version of the article (e.g. in Word or Tex form) to their personal website or institutional repository. Authors requiring further information regarding Elsevier’s archiving and manuscript policies are encouraged to visit: http://www.elsevier.com/copyright Tourism Management 29 (2008) 609–623

Progress in Tourism Management

www.elsevier.com/locate/tourman

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
Dimitrios Buhalisa,*, Rob Lawb,1 aInternational Centre for Tourism and Hospitality Research, Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset BH12 5BB, UK bSchool of Hotel and Tourism Management, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR, China
Received 16 October 2007; accepted 17 January 2008

Abstract

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyses prior studies in the context of Internet applications to tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism

References: Agarwal, S., Handschuh, S., & Staab, S. (2003). Surfing the service web. Lecture Notes in Computer Science, 2870, 211–226. Albrecht, K., & Zemke, R. (1985). Service America! Doing business in the new economy. Homewood, IL: Dow Jones-Irwin. Alfaro, I., Nardon, M., Pianesi, F., Stock, O., & Zancanaro, M. (2005). Using cinematic techniques on mobile devices for cultural tourism. Information technology & Tourism, 7(2), 61–71. Allison, A., Currall, J., Moss, M., & Stuart, S. (2005). Digital identity matters. Journal of the American Society for Information Science and Technology, 56(4), 364–372. Bakos, J. Y. (1997). Reducing buyer search costs: Implications for electronic marketplaces. Management Science, 43(12), 1676–1692. Bakos, J. Y. (1998). The emerging role of electronic marketplaces on the Internet. Communications of the ACM, 41(8), 35–42. Baloglu, S., & Pekcan, Y. A. (2006). The website design and Internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management, 27(1), 171–176. Bauernfeind, U., & Zins, A. (2006). The perception of exploratory browsing and trust with recommender websites. Information Technol- ogy & Tourism, 8(2), 121–136. Braun, P. (2002). Networking tourism SMEs: E-Commerce and E-marketing issues in Regional Australia. Information Technology & Tourism, 5(1), 13–23. Brynjolfsson, E., & Smith, M. D. (2000). Frictionless commerce? A comparison of Internet and conventional retailers. Management Science, 46(4), 563–586. Buhalis, D. (1998). Strategic use of information technologies in the tourism industry. Tourism Management, 19(5), 409–421. Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Pearson (Financial Times/Prentice-Hall), Buhalis, D Buhalis, D., & Licata, M. C. (2002). The future eTourism intermediaries. Buhalis, D., & O’Connor, P. (2005). Information communication technology—Revolutionising tourism. Tourism Recreation Research, 30(3), 7–16. Buhalis, D., & Zoge, M. (2007). The strategic impact of the Internet on the tourism industry. In M. Sigala, L. Mich, & J. Murphy (Eds.), Information and communication technologies in tourism 2007 (pp. 481–492). Springer Wien. Chen, C. (2006). Identifying significant factors influencing consumer trust in an online travel site. Information Technology & Tourism, 8(2), 197–214. Chen, J. S., & Hsu, C. H. C. (2000). Measurement of Korean tourists’ perceived images of overseas destinations. Journal of Travel Research, 38(4), 411–416. Cheng, C., & Piccoli, G. (2002). Web-based training in the hospitality industry: A conceptual definition, taxonomy and preliminary investi- gation. International Journal of Hospitality Information Technology, 2(2), 19–33. Cho, Y., & Fesenmaier, D. R. (2001). A new paradigm for tourism and electronic commerce: Experience marketing using the virtual tour. In D Cho, Y., Wang, Y., & Fesenmaier, D. R. (2002). Searching for experiences: The web-based virtual tour in tourism marketing. Journal of Travel & Tourism Marketing, 12(4), 1–17. Chrisholm, W., Vanderheiden, G., & Jacobs, I. (1999). Web content accessibility guidelines. Retrieved 30 August 2005, from: /http:// www.w3c.org/TR/WCAG10/S. Chu, R. (2001). What online Hong Kong travelers look for on airline/ travel Websites? International Journal of Hospitality Management, 20(1), 95–100. Chung, T., & Law, R. (2003). Developing a performance indicator for hotel websites. International Journal of Hospitality Management, 22(1), 119–125. Clemons, E. K., Hann, I.-H., & Hitt, L. M. (2002). Price dispersion and differentiation in online travel: An empirical investigation. Manage- ment Science, 48(4), 534–549. Collins, C., Buhalis, D., & Peters, M. (2003). Enhancing small medium tourism enterprises’ business performance through the Internet and e-learning platforms. Education & Training, 45(8/9), 483–494. Connolly, D., Olsen, M., & Moore, R. (1998). The Internet as a distribution channel. Cornell Hotel and Restaurant Administration Quarterly, 39(4), 42–54. Cotte, J., Chowdhury, T. G., Ratneshwar, S., & Ricci, L. M. (2006). Pleasure or utility? Time planning style and Web usage behaviors. Journal of Interactive Marketing, 20(1), 45–57. Cunliffe, D. (2000). Developing usable websites—A review and model. Internet Research: Electronic Networking Application and Policy, 10(2), 295–397. Daniele, R., & Frew, A. (2005). Using concept maps to examine business models and drivers of competitive advantage for travel eMediaries. In A Doolin, B., Burgess, L., & Cooper, J. (2002). Evaluating the use of the web for tourism marketing: A case study from New Zealand. Tourism Management, 23(5), 557–561. eBusiness W@tch. (2006). ICT and e-business in the tourism industry, sector impact study, no. 08/2006, European Commission. /http://www. ebusiness-watch.org/resources/tourism/SR08-2006_Tourism.pdfS. Emmer, R. M., Tauck, C., Wilkinson, S., & Moore, R. G. (1993). Marketing hotels using global distribution systems. Cornell Hotel and Restaurant Administration Quarterly, 34(6), 80–89. Fawcett, S. L., & Lockwood, A. (2000). Improving the learning environment for the development of hospitality accountancy skills using computer simulation gaming. Tourism and Hospitality Research, 2(3), 262–276. Fesenmaier, D., Gretzel, U., Hwang, Y. H., & Wang, Y. (2003). The future of destination marketing: e-Commerce in travel and tourism. International Journal of Tourism Science, 3(2), 191–200. Fesenmaier, D., Leppers, A. W., & O’Leary, J. T. (1999). Developing a knowledge-based tourism marketing information system. Information Technology & Tourism, 2(1), 31–44. Fesenmaier, D. R., Werthner, H., & Wo¨ ber, K. W. (2003). Travel destination recommendation systems: Behavioral foundations and applications. London: CAB International. Fiore, A. M., Kim, J., & Lee, H. (2005). Effect of image interactivity technology on consumer responses toward the online retailer. Journal of Interactive Marketing, 19(3), 38–53. Flouri, E., & Buhalis, D. (2004). Wireless technologies for tourism destinations. In A. J. Frew (Ed.), Information and communication technologies in tourism 2004 (pp. 27–38). New York: Springer Wien. Fodness, D., & Murray, B. (1997). Tourist information search. Annals of Tourism Research, 24(3), 503–523. Fodor, O., & Werthner, H. (2005). Harmonise: A step toward an interoperable eTourism marketplace. International Journal of Electro- nic Commerce, 9(2), 11–39. Frew, AJ. (2000). A critical analysis of tourism information technology research. In D. Fesenmaier (Ed.), Information and communications technologies in tourism (pp. 39–52). Vienna, Austria: Springer. Gelb, B. D., & Sundaram, S. (2002). Adapting to ‘‘word of mouse’’. Go, F. M., Govers, P., & van den Heuvel, M. (1999). Towards interactive tourism: Capitalizing on virtual and physical value chains. In D Go, F. M., & Williams, A. P. (1993). Competing and co-operating in the changing tourism channel system. Journal of Travel and Tourism Marketing, 2(2/3), 229–248. Graeupl, A. (2006). ‘Silver surfers’ and their online information search behaviour. In M. Hitz, M. Sigala, & J. Murphy (Eds.), Information and communication technologies in tourism 2006 (pp. 236–247). New York: Springer Wien. Gretzel, U., Mitsche, N., Hwang, Y.-H., & Fesenmaier, D. (2004). Tell me who you are and I will tell you where to go—Use of travel personalities in destination recommendation systems. Information Technology & Tourism, 7(1), 3–12. Gretzel, U., Yuan, Y. L., & Fesenmaier, D. R. (2000). Preparing for the new economy: Advertising strategies and changes in destination marketing organizations. Journal of Travel Research, 39(2), 146–156. Gursoy, D., & McCleary, K. (2004). An integrative model of tourists’ information search behaviour. Annals of Tourism Research, 31(2), 353–373. Han, J.-H., & Mills, J. (2006). The mutual designing of travel websites: Perceptions of the visually impaired. In M. Hitz, M. Sigala, & J Hashim, N. H., Murphy, J., & Law, R. (2007). A review of hospitality website design frameworks. In M. Sigala, L. Mich, & J. Murphy (Eds.), Information and communication technologies in tourism 2007 (pp. 219–230). New York: Springer Wien. Inkpen, G. (1998). Information technology for travel and tourism (2nd ed.). ISTAG. (2003). Ambient intelligence: From vision to reality. Information Society Technologies, European Commission. Jakkilinki, R., Georgievski, M., & Sharda, N. (2007). Connecting destinations with an ontology-based e-tourism planner. In M. Sigala, L Jang, S. C. (2004). The past, present, and future research of online information search. Journal of Travel & Tourism Marketing, 17(2/3), 41–47. Jeong, M., Oh, H., & Gregoire, M. (2003). Conceptualizing Web site quality and its consequences in the lodging industry. International Journal of Hospitality Management, 22(2), 161–175. Ka¨ rcher, K. (1997). Reinventing package holiday business. Berlin: Deutscher Universita¨ tsVerlag. Kim, W. G., & Lee, H. Y. (2004). Comparison of web service quality between online travel agencies and online travel suppliers. Journal of Travel & Tourism Marketing, 17(2/3), 105–116. Kim, E., Nam, D., & Stimpert, J. L. (2004). The applicability of porter’s generic strategies in the Digital Age: Assumptions, conjectures and suggestions. Journal of Management, 30(5), 569–589. Klein, S. (2002). Web impact on the distribution structure for flight tickets. In K. W. Wo¨ ber, A. J. Frew, & M. Hitz (Eds.), Information and communication technologies in tourism 2002 (pp. 219–228). New York: Springer Wien. Kolsaker, A., Lee-Kelley, L., & Choy, P. C. (2004). The reluctant Hong Kong consumer: Purchasing travel online. International Journal of Consumer Studies, 28(3), 295–304. Laudon, K., & Laudon, J. (2007). Management information systems (10th ed.). New Jersey: Prentice-Hall.