Topics: Customer service, Type I and type II errors, Performance Pages: 3 (339 words) Published: May 19, 2013

#198 12th Street East, Hangzhou Economic & Technological Development Area,Hangzhou, Zhejiang, China, 310018 Tel: 86-571-81638127 Fax: 86-571-81638012 E-mail:

ABON Product Information Request Letter

Dear Sir or Madam,

Thank you for contacting ABON regarding to you or your customer’s difficulty with our product. We apologize for any difficulty which either you or your customers have experienced due to the problem. Kindly note that we always strive to provide all of our customers with the highest quality product possible, and be assured that your concern will be addressed as soon as possible.

To assist us in performing a timely and efficient investigation, it would be very helpful if you could relay the following information:

|Your Company Name | |Your Name | | |Product Name (Catalog No.) | |Lot Number / Order Number | | | Your Problem |□False positive □ False negative □No C line □Discrepant result | | |□Faint C/T line □Flow problem | | |□Others (Please explain) . | |Result Read Time |□3min □5min □10min □15min | | |□20min □30min □1hour □Above 1h | |Specimen Description...
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