Heidelberg, Honeywell & Eaton
Heidelberg, Honeywell & Eaton Case Analysis
By
Ashish Srivastava Amit Gupta Harpreet Singh Boparai Deepak Khare Mohit Naman
Assignment being submitted as part of the Pre Work for
Management Information System
EPGDIB (VSAT) 2011-2012
Executive Summary:
This case is about the benefits rendered upon the manufacturing industry with the evolution of the smart products. The case highlights the shift in consumer preferences of the products and services offered by various manufacturers and the evolution of Information Technology as a method to deliver these “Smart Products”. As highlighted in the case of these three companies, the choice of customers is no longer restricted to a bundled offer of product and maintenance services. It has transitioned to a higher level of customer satisfaction which cannot be achieved without the effective and an efficient use of Information Technology Systems. Companies are fast deploying the various facets of Information Systems in their manufacturing processes to deliver these benefits and maintain or increase their competitive advantage. Effective Implementation of Smart Products can help the companies achieve the following broad benefits Support of business processes and operations Support of decision making by employees and managers Support of strategies for competitive advantage The case revolves around the innovative solutions (referenced below) provided by the three companies and how they used the Information Technology in their product development process to deliver the smart service. Heidelberg which developed a remote monitoring system which covered its entire footprint of printing presses deployed at client locations Honeywell which developed a control and automation system deployed in the refineries of its clients dealing with the Oil Industry Eaton which revolutionized the home security industry with its trade mark product, “Heart Beat “
Problem Statement
1. Why should manufacturing companies build
By
Ashish Srivastava Amit Gupta Harpreet Singh Boparai Deepak Khare Mohit Naman
Assignment being submitted as part of the Pre Work for
Management Information System
EPGDIB (VSAT) 2011-2012
Executive Summary:
This case is about the benefits rendered upon the manufacturing industry with the evolution of the smart products. The case highlights the shift in consumer preferences of the products and services offered by various manufacturers and the evolution of Information Technology as a method to deliver these “Smart Products”. As highlighted in the case of these three companies, the choice of customers is no longer restricted to a bundled offer of product and maintenance services. It has transitioned to a higher level of customer satisfaction which cannot be achieved without the effective and an efficient use of Information Technology Systems. Companies are fast deploying the various facets of Information Systems in their manufacturing processes to deliver these benefits and maintain or increase their competitive advantage. Effective Implementation of Smart Products can help the companies achieve the following broad benefits Support of business processes and operations Support of decision making by employees and managers Support of strategies for competitive advantage The case revolves around the innovative solutions (referenced below) provided by the three companies and how they used the Information Technology in their product development process to deliver the smart service. Heidelberg which developed a remote monitoring system which covered its entire footprint of printing presses deployed at client locations Honeywell which developed a control and automation system deployed in the refineries of its clients dealing with the Oil Industry Eaton which revolutionized the home security industry with its trade mark product, “Heart Beat “
Problem Statement
1. Why should manufacturing companies build