Healthcare Management Roles and Responsibilities
Healthcare Management Roles and Responsibilities
Kimberly M. Hawkins
Bellevue University
Abstract
What can McDonald’s and Starbucks teach healthcare executives about appropriate and essential management training? Typically, their managerial process is more lengthy and extensive in comparison to most healthcare management. Throughout this paper the author will interview a healthcare manager who has led such a path in health care and explore his personal experiences.
Throughout the personal communication of the author and the healthcare manager, the transition from clinical staff member to healthcare manager is explored. Trials and tribulations of such a transition occur and are explained, as well the roles and responsibilities required of healthcare managers.
Healthcare Managers Roles and Responsibilities It is quite apparent technology and change are drastically impacting society and its members. With the fast paced urban lifestyle and workforce, leaders and managers from all types of organizations, are on the forefront encouraging, motivating, educating, and implementing change to best meet their employers objectives. Unfortunately, employees who are hired into management at Starbucks coffee shop and McDonald’s fast food chains receive more management training than most healthcare managers currently employed in the United States. Starbucks requires nine months of on-the-job training, along with an apprenticeship and time spent in a classroom. In addition, must be personally examined by those in senior staff members. McDonald’s policy is similar with training being provided for eight months. Yet, typical managers in healthcare are lucky to have had any employers invest in, and broaden their management knowledge and/or skill building opportunities prior to increasing their responsibilities (Seldon, 2008). Are healthcare organizations investing in their leaders and managers? Wouldn’t the inflated cost of healthcare facilitate
Kimberly M. Hawkins
Bellevue University
Abstract
What can McDonald’s and Starbucks teach healthcare executives about appropriate and essential management training? Typically, their managerial process is more lengthy and extensive in comparison to most healthcare management. Throughout this paper the author will interview a healthcare manager who has led such a path in health care and explore his personal experiences.
Throughout the personal communication of the author and the healthcare manager, the transition from clinical staff member to healthcare manager is explored. Trials and tribulations of such a transition occur and are explained, as well the roles and responsibilities required of healthcare managers.
Healthcare Managers Roles and Responsibilities It is quite apparent technology and change are drastically impacting society and its members. With the fast paced urban lifestyle and workforce, leaders and managers from all types of organizations, are on the forefront encouraging, motivating, educating, and implementing change to best meet their employers objectives. Unfortunately, employees who are hired into management at Starbucks coffee shop and McDonald’s fast food chains receive more management training than most healthcare managers currently employed in the United States. Starbucks requires nine months of on-the-job training, along with an apprenticeship and time spent in a classroom. In addition, must be personally examined by those in senior staff members. McDonald’s policy is similar with training being provided for eight months. Yet, typical managers in healthcare are lucky to have had any employers invest in, and broaden their management knowledge and/or skill building opportunities prior to increasing their responsibilities (Seldon, 2008). Are healthcare organizations investing in their leaders and managers? Wouldn’t the inflated cost of healthcare facilitate
References: Plachy, R.. (2009, December). When to lead? when to manage? 63(12), 52-55,8. Retrieved September 28, 2010, from ProQuest Health Management. (Document ID: 1921374041). Selden, D.. (2008, January). What we can learn from Starbucks and McDonald 's. Behavioral Healthcare, 28(1), 14,16,18. Retrieved September 28, 2010, from ProQuest Health Management. (Document ID: 1424343321). Verschoor, C.. (2010, January). Auditing leadership: the professional and leadership skills you need. Internal Auditing, 25(1), 46. Retrieved September 28, 2010, from ProQuest Health Management. (Document ID: 1983914151).