PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS
Identify four different reasons why people communicate
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued.
Describe two ways how effective communication can affect relationships in an adult social care settings between individuals using the service, their carers, colleagues and other practioners One way effective communication can help in a social care setting is being able to know what the client likes and needs, this is essential so that the level of care and compassion is met by all those involved in the clients care. Another way is communication between all those involved in the clients care so that continuity of care is met by all those involved. This is essential and needs to be recorded accurately as well as verbally communicated to avoid any discrepancy in care needs, medical needs or personal care.
Using the table involved identify three ways of finding out the communication and language needs of an individual. For each method describe how effective it is at establishing the needs of the individual. Method
| How effective is this method
| By observing the individual you can establish the most effective language or best way to communicate and be able to determine whether they have disability or illness. If there is a learning disability or hearing or visual impairment then a particular method or style of communication should be used for effective communication.
| Reading previous
reports or history
| Previous reports, records and history help to determine the individual’s illness or disability and what level of support the individual needs to effectively communicate and language needs.
| Talking to family, friends, colleagues or other professionals
| Talking to family and friends help to discover the best way of communicating. Since they would have been with the service user a great deal they will have valuable knowledge of them and would have developed a way of communicating with them. Other professionals will have assessed their needs and would have identified any illness or disability.
Aiv DESCRIBE THREE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION There are a number of factors to consider to effective communication. Environment – making sure that the environment is appropriate to the conversation, not too loud if it is one to one, private if the conversation is confidential or if it puts people at ease talking whilst enjoying an activity together. Posture: making sure your body language is correct to the conversation you are having. Orientation – making sure your body is in the correct position not too close to invade person space but not turning away like you are not interested. Active listening: In all communication listening is very important so that you can be sure that you understand the persons wishes or likes, and to show that you understand and show empathy.
Describe three verbal and three nonverbal communication methods and styles that a social care worker may use in an adult care setting.
| Non Verbal
Vocabulary - Choosing words that are appropriate to the service user’s level of understanding. Maybe English is not their first language, or they have communication difficulties. But you also have to make sure you’re not too simplistic and coming across as patronising.
| Body language – making sure that your body language is appropriate and non-threatening and making sure you are facing people and not turning away which could show you are bored or un interested.
| Tone of voice - Tone of voice concerns the emotional message being conveyed Along with the spoken words. When these don’t match, service users can...
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