They describe our company as we want it to be.
We want our decisions and actions to demonstrate these Values.
We believe that putting our Values into practice creates long-term beneﬁts for members, customers, employees, suppliers, partners and the communities we serve.
We act with INTEGRITY in all we do
We are CUSTOMER FOCUSED
We are RESULTS DRIVEN
We facilitate CAREER GROWTH for our employees
We respect the need for WORK LIFE BALANCE
We are personally accountable for the highest standards of behavior, including honesty and fairness in all aspects of our work. We vow to fulﬁll our commitments as responsible citizens and employees.
We will consistently treat customers and company resources with the respect they deserve.
We value that every action is shaped by a relentless commitment to meeting and exceeding customer expectations regarding service quality. We strive to provide customer satisfaction and excellent service. We advocate for our customers and work to earn their loyalty. We each lead through our competence, creativity and teamwork.
We value our ability to meet organizational goals and customer expectations. We apply technical knowledge, analyzing problems, and calculating risks to make decisions that produce high-quality outcomes. Our members, employees and suppliers deserve results which are achieved through fair and equitable treatment, clear agreements and honest feedback on performance.
Our continued success requires us to provide the opportunity for education and development needed to help our employees grow. We will take advantage of those opportunities and keep learning to improve our skills and produce high quality work.
We recognize that a happy employee is a productive employee. We appreciate the need to balance priorities in both our professional and personal life.