Introduction to communication in health, social care or children’s and young people’s settings. Outcome 1 - Understanding ways communication is important in the work setting.
1) Identify different reasons why people communicate 2) Explain how effective communication affects all aspects of own work 3) Explain why it is important to observe an individuals reaction when communicating with them
Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals
1) Find out an individuals communication and language needs, wishes and preferences 2) Demonstrating communication methods that meet an individuals communication needs, wishes and preferences 3) Show how and when to seek advice about communication
Outcome 3 – Be able to reduce barriers to communicate
1) Identify barriers to communicate 2) Demonstrate how to reduce barriers to communicate in different ways 3) Demonstrate ways to check that communication has been understood 4) Identify sources of information and support or services to enable more effective communication
Outcome 4 – Be able to apply principles and practices relating to confidentiality at work
1) Explain the term ‘Confidentiality’ 2) Demonstrate confidentiality in day to day communication, in line with agreed ways of working 3) Describe situations where information normally considered to be confidential might need to be passed on 4) Explain how and when to seek advise about confidentiality Outcome 1 - Understanding ways communication is important in the work setting.
(1) Identify different reasons why people communicate
People communicate to express emotions to get views, opinions and information across to others. Expressing emotions such as; • Fear • Pain • Anger
It is important for others to recognise an individual’s problem, in being able to help and assist with solving the issue.