UNIT CU1515-Introduction to communication in health, social care or children’s and young people’s settings.
Identify different reasons people communicate.
People communicate for a variety of reasons. There are several different reasons why people communicate. People communicate each other to: express needs,
share ideas, information,
to express feelings,
to give information and instructions.
Explain how effective communication affects all aspects of your own work. A:
Effective communication is vital for the social care worker. The service user and the social worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the social care worker speaking clearly and using phrases and sentences that service users can understand. This also involves the social care worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.
Explain why it is important to observe an individual’s reactions when communicating with them. A:
The social care worker should always observe an individual’s reactions to see whether he or she fully understands what you have said to them. If the service user for example looks confused then the social care worker must then adapt their communication and re-phrase the question or statement. In this way communication will be effective. It is also important to observe an individual’s reactions so as to spot anything that may be worrying them or upsetting them; the social care worker will then have to change their approach – this may be noticed through the service user’s change in facial expression or body language.
Find out an individual’s communication and language needs, wishes and preferences. A:
Lady A (Dementia): She likes when somebody use simply words, short sentences and not to...
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