M1: Assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication
One to one communication effective
The concept of communication cycle is effective communication that is a two-way process. The care professionals must understand and respond to the verbal and non-verbal feedback of the people that we communicate and interact with. According to the Argyle theory, the care professionals can improve the effectiveness of their communication and interaction skills by adapting of verbal and non-verbal feedback from others. The effective communication involve from both sender and recipient of a message. However communication isn’t always effective as the receiver can easily misinterpret message and problems can occur at every stage of the communication cycle. Therefore the care professionals will minimise the problems with clear, short and well-planned communications through the effective use of their interaction skills.
The turn- taking of speaking and listening is one of the factors that allow the communication cycle to work effectively. But people who interrupt other speaking or not listening to what they saying will disrupts the sending and receiving process of the communication cycle. Additionally, communication is most effective when a message is clear; the person receiving the message will have few difficulties in interpreting its meaning. However communication is only effective when both sender and receiver understand the same information as a result of communication. Factors including; cultural differences, background noise and language problems can disrupt the level movement of the communication cycle and act as a barrier to effective communication. Group communication
Interacting and communicating is different in group situation compared with interacting in one to one situations. Normally people are more controlled and formal in group interactions than in one to one...
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