Health

Topics: Communication, Sociology, Nonverbal communication Pages: 12 (3788 words) Published: October 28, 2014
Unit 1:

Developing Effective
Communication in Health
and Social Care

Unit code:

R/600/8939

QCF Level 3:

BTEC Nationals

Credit value:

10

Guided learning hours: 60
Aim and purpose
This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors.

Unit introduction
This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to overcome these. The benefits of effective communication for people who use services will be explored.

The unit will give learners opportunities to reflect on their performance, and that of others, consolidating their learning by demonstrating their skills in a one-to-one and a group interaction in a health and social care context.

The knowledge and skills gained from this unit will support achievement in all units within the BTEC Level 3 Nationals in Health and Social Care. There are particular links with Unit 6: Personal and Professional Development in Health and Social Care as a period of work experience provides opportunities for the development and assessment of communication skills.

Edexcel BTEC Level 3 Nationals specification in Health and Social Care – Issue 1 – June 2010 © Edexcel Limited 2010

1

Learning outcomes
On completion of this unit a learner should:

1

Understand effective communication and interpersonal interaction in health and social care

2

Understand factors that influence communication and interpersonal interaction in health and social care environments

3

Understand ways to overcome barriers in a health and social care environment

4

Be able to communicate and interact effectively in a health and social care environment.

2

Edexcel BTEC Level 3 Nationals specification in Health and Social Care – Issue 1 – June 2010 © Edexcel Limited 2010

Unit content
1 Understand effective communication and interpersonal interaction in health and social care
Contexts: one-to-one; groups, eg formal, informal, between colleagues, between professional and people using services, communication with professionals, multi-agency working, multi-professional working Communication: forms, eg text messaging, written, oral, signing, symbols, touch, music and drama, objects of reference, arts and crafts, technology

Interpersonal interaction: types, eg speech, language (first language, dialect, slang, jargon), non-verbal (posture, facial expression, touch, silence, proximity, reflective listening) Communication and language needs and preferences: the individual’s preferred method of communication, eg language, British Sign Language, Makaton, Braille, the use of signs, symbols, pictures and writing; objects of reference, finger spelling, communication passports, human and technological aids to communication, variation between cultures

2 Understand factors that influence communication and interpersonal interaction in...

Links: Textbooks
Barett S (editor) – Communication Relationships and Care (Routledge, 2004) ISBN 9781412922852
Collins S – Effective Communication (Jessica Kingsley, 2009) ISBN 9781843109273
Langridge E, Bossons L, Boys D, Mitchie V, Roe J – BTEC National Health and Social Care Book 1
(Nelson Thornes, 2007) ISBN 9780748784042
Nolan Y – NVQ/SVQ Level 3 Health and Social Care Candidate Handbook, 2nd Edition (Heinemann, 2008)
ISBN 9780435466992
Mamen M – Understanding Non-Verbal Learning Disability (Jessica Kingsley, 2007) ISBN 9781843105930
Moss B – Communication Skills for Health and Social Care (Sage Ltd, 2007) ISBN 9781412922852
Poutney J – Your Role as a Disability Support Worker (Heinemann, 2007) ISBN 9780435500009
Stretch B, Whitehouse M – BTEC National Health and Social Care Book 1 (Heinemann, 2007)
ISBN 9780435499150
Stretch B (editor) – Core Themes in Health and Social Care (series) (Heinemann, 2007)
ISBN 9780435464257
Stretch B and Whitehouse M – BTEC Level 3 Nationals in Health and Social Care Student Book 1 (Pearson,
2010) ISBN 9781846907663
Stretch B and Whitehouse M – BTEC Level 3 Nationals in Health and Social Care Student Book 2 (Pearson,
2010) ISBN 9781846907470
Thompson N – People Skills (Palgrave McMillan, 2009) ISBN 9780230221123
Audio/visual
WOW, World of Work, Health and Social Care – DVD and Learning Resource File (Heinemann, 2008)
ISBN 9780435402396
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