Quality Management Assessment Summary
Quality Management The "Duke University Medical Center" (2005) website defines “quality improvement as a formal approach to the analysis of performance and systematic efforts for improvement”. Quality improvement programs are found in a variety of industries and are constructed differently. The medical field tends to use quality management to focus on patient and staff safety, reducing medical errors, and avoiding or decreasing morbidity and mortality rates. Health care organizations have been attempting to improve the quality of care for as long as “the nineteenth-century when obstetrician, Ignaz Semmelweis introduced hand washing to medical care, and Florence Nightingale who determined that poor living conditions were a leading cause of death for many soldiers in army hospitals” (Chassin and Loeb, 2011 p. 559). When discussing the health care industry one of the top organizations that come to the minds of many are hospitals. Hospitals utilize quality management to achieve long and short term goals that improve the quality of care and patient safety. Quality improvement management programs are represented by different titles. They have various concepts, influencing factors, and policies that are needed for the success of the organization. These components will be discussed throughout the paper.
Key Concepts and Names of Quality Management Various terms represent quality management programs. Some examples are Continuous Quality Improvement (CQI), Total Quality Improvement (TQI), Quality Assurance (QA), and Quality Control (QC). The title of the program depends on the organization. According to McLaughlin and Kaluzny (2006); “TQM more often refers to industry-based programs and CQI typically refers to programs designed for clinical settings” (p. 3). Hospitals are clinical settings, so they would title their programs Continuous Quality Improvement or just Quality Improvement. “Quality Assessments are planned
References: Agarwal, R. (2010, May). A Guidline for Quality Accreditation in Hospitals. Quality Digest, (para article/guideline-quality-accreditation-hospitals.html# Centers for Medicare and Medicaid . (2011). Retrieved from https://www.cms.gov/CMSLeadership/11_Office_OCSQ.asp Duke University Medical Center. (2005). Retrieved from http://patientsafetyed.duhs.duke.edu/module_a/introduction/introduction.html EPA.gov. (2001). Retrieved from http://www.epa.gov/quality/qs-docs/r2-final.pdf Institute for Healthcare Improvement. (2011). Retrieved from http://www.ihi.org/about/pages/default.aspx IPCC. (1996). Retrieved from http://www.ipcc-nggip.iges.or.jp/public/gp/english/8_QA- QC.pdf Mark R. Chassin and Jerod M. Loeb The Ongoing Quality Improvement Journey: Next Stop, High Reliability Health Affairs, 30, no.4 (2011):559-568 doi: