Hcs 325 Effective Communication

Topics: Health care, Management, Organization Pages: 3 (852 words) Published: August 12, 2013
Effective Communication
HCS 325
8/12/2013
Robert Clegg

Effective Communication
Effective communication is key to promoting knowledge within any healthcare organization. Not only is staff affected by poor communication, but patients as well; who depend on that communication between staff to receive the best quality of care. Poor communication opens the door for errors which could lead to a disaster when it comes to patient care. Since there is so much room for mistake, it is important to understand the proper techniques for sharing information and how we can use those to make communication more effective. The organization model is the most effective technique when it comes to sharing important knowledge. According to Lombardi and Schermerhorn, “the organizational structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse plans of an organization” (para. 3).  Within the organizational model, there are formal and informal structures. The formal structure is the official structure; showing the levels of management, major subunits, communication channels, supervisory relationships, and the division of work. The informational structure is made up of unofficial but critical working relationships. In my previous job, the organizational method is the model we used. Although I am not currently employed, there were many methods of communication used in order to share knowledge and information to the employees. A method used companywide is to hold a whole store meeting every three months. At that time, the store manager would “roll out” any new policies or procedures to all the employees at once. This method seemed to be the most effective, since the information was coming directly from the store manager and any questions could be asked directly. Another way was to have meetings with all of us supervisors, letting us know of any pertinent information. Following the meeting it was then the supervisors’...


References: Juneja, H. (2011). Causes of ineffective communication. EzineArticles.com Retrieved from http://ezinearticles.com/?Causes-of-Ineffective-Communication&id=2085862
Legget, S. G. (2007). Effective healthcare teams require effective team members: defining teamwork competencies. PubMedCentral. PMCID: PMC1800844.
Lombardi, D. M., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques for managing in a health care environment. Hoboken, NJ: John Wiley & Sons. (page 54)
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