top-rated free essay

Hcs /320 Communication Theory

By blaccheri28 Dec 24, 2012 854 Words
Communication Theory Paper
HCS/320

Communication Theory

Communication is a two-way process of reaching understanding, exchanging information, and creating and sharing meaning. There are different types of communication such a verbal and non-verbal communication, we also have communication barriers like; gender differences, cultural differences, prejudices, and organizational environments. A speech doctor from Importance of Communication.org name Abale Hussein says, “Starting with the sender, there is the complexity of human language itself. The message must be formatted correctly, with proper grammar, syntax, noun sequencing, and even pronunciation. If the encoder of the message speaks too rapidly, too slowly, mixes up words, has garbled speech, and so on; these can all affect how clearly the message is first delivered into the communication sequence. People afflicted with schizophrenia appear to speak clearly, but the speech is incoherent, what is referred to as “word salad”. Thus the origin of the message is already faulty.(Oct 19, 2011) When communicating you have to know you audience, tone, and content in order to be effective in your communication, when knowing your audience you will know how to address information and how the communicating process will develop. You use different theories of communication when doing different things or being around certain people, we communicate using social networks (cyber), using voice (verbal), and non-voice (non-verbal) to transfer information or understanding. When it comes to gender differences in communications it can become bias, some say that women are listeners and men not, men are from the moon and women are from wherever communication theories are from. Speechmastery.com (Sept 18,2010) says,” Science has found that there is hard wiring that is unique to male and female brains when it comes to communication styles.” This means that it depends on how information is being delivered is how male and female can process the information. I have not seen these studies but was told by my Mother that we humans only absorb 15 percent of what we hear so we have to listen well and open up our understanding. When I am at work communication is the key to success, I work for Target and without communication the company’s goals will not be met. We have to ask our guest, “Can I help you find something and do you need a cart,” these things help make our goal, but I do notice a difference when talking to males and female not just our guest in the store but my team as well, sometimes the males when given direction come back and ask again and with the females you only have to go over things once, and some take notes or repeat what is being said so they can have a clear understanding, I have never seen that with my male teammates. This can affect our work sometimes because I do not have time sometimes go over things twice or physically show what I want done. I also have teammates that is from different counties and speak English but sometimes mix there English with their language and can be difficult sometimes to understand what is being said and the message do not get delivered like it was supposed to, this can affect the day as well like; when a guest is looking for something and the team member is trying to tell them and the guest do not understand, I often have to ask my team members to speak English and use good practice at home as well, some of their family members at home do not speaking English so when they are home they speak very little English. This cause communication barriers at the workplace and we are working on making this situation better. We also have a few cultural differences that affect communication at work as well, we are short staff at my store and my operator is Muslim and has to go pray every fifteen minutes it seem like and I have no one to answer the phones and we can lose sells or miss a very important call. With my family (kids) I use a lot of non-verbal communication with them, I guess I have said the same things so many time that they know what I am going to say without saying it, all I have to do is look an curtain way and the already know. It is funny and I did not realize I did that until a friend was over and notice the way we communicate with each other. There is plenty of improvements that can be done at my job when I comes to communication, I am thinking about doing another orientation with my team members so we can go over some ways to communicate better and look for some suggestions from them as well, use posters in the break rooms showing good manners, and how to effective when communicating. We use Walkie Talkies to communicate with each other and different channels for a one-on-one conversation and sometimes when on the sale floor those one-on-one conversations can be heard by guess and their tone needs improvement

Cite This Document

Related Documents

  • Communication Theory Paper Hcs/320

    ...Communication Theory Paper HCS/320 April 4, 2012 Communication Theory Paper Communication is the most important part of my job. For nine hours a day or more my job is to talk on the phone to guests, managers, or other personnel of the LOEWS branded hotels. Group communication happens through team meetings, emails, phone conferences, ...

    Read More
  • Hcs 320 Health Care Communication

    ...Health Care Communication University of Phoenix Health Care Communication HCS 320 March 17, 2013 Communication is a basic, root function of living. Communication happens with words, without words, using symbols, gestures, sounds, and drawings. Sometimes getting the idea across to the receiver of the communication is a difficult task whe...

    Read More
  • Hcs 320 Communication and Crisis

    ...Communication and Crisis Health Care Communication Strategies HCS 320 April 14, 2013 Communication and Crisis Today our community is presented with a problem that will require communication between several internal and external avenues to help resolve the water contamination in the Eugene-Springfield area. I am Shellie Cobbs, Director o...

    Read More
  • Hcs 320 Communications Coordinator

    ...Communications Coordinator University of Phoenix Health Care Communications Methods HCS 320 March 31, 2013 Communications Coordinator As the Communications Coordinator for the Cobbs National Drug Manufacturer (CNDM) there is rising concern around recent events from the media exposure on the adverse effects one of our nationally advertise...

    Read More
  • Hcs 320 Communication Methods

    ...Health Care Communication Methods HCS 320 7/15/2013 Robert Clegg Health Care Communication Methods As the communication coordinator for this national drug manufacturer, we will need to address the issue at hand and figure out the best way to handle the negative publicity one of our medications has caused. Unfortunately, the local news...

    Read More
  • Communications 320 Midterms

    ...Communications 320 Midterms David K. Anderson Excelsior College 1. To what degree have changing demographics in the United States and the changing worldwide immigration patterns affected intercultural communication? The changing demographics as well as the worldwide immigration patterns have brought the need for effective inter...

    Read More
  • communication theories

    ...Communication Theory Manish Kumar copyright 2013 Introduction Interactive multimedia is a communication tool. It therefore seems reasonable to begin our quest for theory upon which to base investigations concerning the effectiveness of design and development decisions in the realm of communications theory. Communication encompasses a grea...

    Read More
  • HCS 490 Communications Paper

    ... Communications Paper HCS 490 2/10/2014 Communications Paper In order for any business to operate efficiently, there are many things that need to be in place. One aspect that is possibly one of the most important is communication. Without effective communication, there is potential for many things to go wrong. In healthcare, ...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.