Hazel Case Study

Topics: Logistics, Transport, Supply chain management Pages: 3 (1078 words) Published: May 5, 2013
How does this Website enhance UPS’s competitive positions?

UPS make use of technology which provides customers with all the information required to assist them with tracking or sending a letters or packages. This special feature of UPS allows their customers to be care free about their packages because they have the security that the package will arrive with no problems as they know where the package is. By having all these enhancements it increases sales and it keeps customers coming back and use this service with confidence again and again, thus increasing profits. E-tailing can include business- to- business and business- to- consumer sales. We saw that UPS are well composed to help the multitude of new business- to – consumer online companies who came to rely on UPS for shipping. The website with its highly effective method it allows the clients to learn the shipping costs almost instantly without the need of calling for assistance or visiting a UPS location. UPS make available information within UPS site for faster and efficient response to customer’s questions which helps the company needless employees by having more resources available on the website. Each employee when picking up or delivering a package have a GPS system that allows UPS locate each of their drivers, conditions of the road and conditions of the truck as well. Not only does GPS help UPS learn what the status of their employee is, but it also helps to track if the employee has redelivered packages to their destination. Thus putting UPS on top of other parcel service delivery companies. This changes the way that they conduct business by offering a better and more secure service to their customers. The strength of this website it that in the international market everyone in the world has access to it and it is translated in many different languages and it gives customers many options and facilities. E-logistics service also are very important for the UPS as it is a dynamic set...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • case study Essay
  • Case Studies Essay
  • Essay about Zara case study
  • Case Study: Nike's Competitiveness Essay
  • Aldi Case Essay
  • Case Study: United Technologies Gathers Competitive Intelligence Research Paper
  • Case Study Approaches to Managing Global Sourcing Risk Essay
  • case study Essay

Become a StudyMode Member

Sign Up - It's Free