Hard Rock Cafe Case study

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CASE: HARD ROCK CAFÉ

MGT 215 OPERATIONS MANAGEMENT

OBJECTIVES AND SCOPE

The activity provides different objectives; one of the main objectives is to be able to work within a group. This may seem like something easy, but different complications may also arise along the road. That is why it was very important for us to choose the right groupmates to ensure efficient results. But the more specific objective of the activity is to learn what it takes to be a successful Operations Manager of a company. For our case: Hard Rock Café, the objectives are to be aware and knowledgeable about the Café’s history and background, to know the 10 decisions that the Operations Managers does, to determine the productivity of the staff of Hard Rock and lastly to compare how the 10 decisions of an Operations Manager would provide different results depending on the type of business.

The scope for the case mainly focuses on the 10 decisions of the Operations Managers. It is important to have a scope to ensure the efficiency of the discussion. Knowing the scope will help the reader when it comes to reading the material. The reader will not have any confusion and complications since the scope of the topics are clear.

Methods and Approach

For this first activity, the group had to gather their thoughts and takes on the ten decisions on Operations Management. Upon knowing the ten general decisions the group gave out ideas on how these ten would work on companies such as Hard Rock cafe. This was mostly to be specific and to be able to concretize what was needed for the work. After the group gave out the specific possibilities that Hard Rock cafe could do or could have been doing to run a big company as such, the group also tried to point out the same for Ford Motors. Once the group had two and two together, the group pointed out the differences of the two. The group also tried to point out which of the 10 decisions would work for

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