Harbor Health Case
The following are the responses to Ms. Allen’s documented questions/concerns and our collective responses:
Case# 11802 – On 2/4/2016, Ms. Allen had a dentist appointment and DENCAP was not showing up. She called Harbor Health and was told she should have dental insurance because her premium was paid, but a spreadsheet which needed to be completed with her name had not been sent to DENCAP, so she had to cancel her appointment. Ms. Allen said she called DENCAP twice and DENCAP contacted Harbor Health but had not received a call back and no one addressed the concern further with her. She mentioned that she has been unable to use her insurance despite having paid for it and attend appointments due to errors made by Harbor Health. Ms. Allen
Case# 11802 – On 2/4/2016, Ms. Allen had a dentist appointment and DENCAP was not showing up. She called Harbor Health and was told she should have dental insurance because her premium was paid, but a spreadsheet which needed to be completed with her name had not been sent to DENCAP, so she had to cancel her appointment. Ms. Allen said she called DENCAP twice and DENCAP contacted Harbor Health but had not received a call back and no one addressed the concern further with her. She mentioned that she has been unable to use her insurance despite having paid for it and attend appointments due to errors made by Harbor Health. Ms. Allen