Hank Kolb
CASE STUDY 3. HANK KOLB * Elaborate your own answer for the two questions listed at the end of the Hank Kolb case study * Which are the main conclusions you extract from Hank Kolb case?
1. What are the causes of the quality problems on the Greasex line? Display your answer on a fishbone diagram.
Fishbone Diagram
The groups of problems defined above are the materials for the fishbone diagram. Within this fishbone diagram we can see the cause and effect relationship and how these smaller problems lead to poor quality assurance as a whole
1. Problems with Suppliers Low quality supplies, this refers to the low quality plastic nozzle heads for the Greasex can. 2. Problems with Methods and Procedure Flawed design procedure,. Questionable evaluation procedure, and marketing procedure 3. Problems with Machines Lack of maintenance, this refers to the usage of a machine not originally designed for the job and the absence of preventive maintenance of the machine 4. Problems with Manpower Lack of training (for machine operators), this refer to the absence of formal training on the job process for machine operators. 5. Problems with People and Surroundings
Lack of Motivation, this refers to Hamler’s statement that mistakes happens once in a while and there is actually nothing people are doing to guarantee that similar mistakes are not repeated.Lack of Quality Standards, this refers Simmons action vented the rejected cans by hand, when it should be done professionally using standardized equipments.
1. Hank Kolb should encourage their subordinate to perform a make/buy analysis to determine if they should off-load the production to another company. This idea is beneficial since it provides an opportunity to remove the problem and provide a quality product in the quantities needed. In this scenario, the company must carefully select supplier that has the quality systems in place
1. What are the causes of the quality problems on the Greasex line? Display your answer on a fishbone diagram.
Fishbone Diagram
The groups of problems defined above are the materials for the fishbone diagram. Within this fishbone diagram we can see the cause and effect relationship and how these smaller problems lead to poor quality assurance as a whole
1. Problems with Suppliers Low quality supplies, this refers to the low quality plastic nozzle heads for the Greasex can. 2. Problems with Methods and Procedure Flawed design procedure,. Questionable evaluation procedure, and marketing procedure 3. Problems with Machines Lack of maintenance, this refers to the usage of a machine not originally designed for the job and the absence of preventive maintenance of the machine 4. Problems with Manpower Lack of training (for machine operators), this refer to the absence of formal training on the job process for machine operators. 5. Problems with People and Surroundings
Lack of Motivation, this refers to Hamler’s statement that mistakes happens once in a while and there is actually nothing people are doing to guarantee that similar mistakes are not repeated.Lack of Quality Standards, this refers Simmons action vented the rejected cans by hand, when it should be done professionally using standardized equipments.
1. Hank Kolb should encourage their subordinate to perform a make/buy analysis to determine if they should off-load the production to another company. This idea is beneficial since it provides an opportunity to remove the problem and provide a quality product in the quantities needed. In this scenario, the company must carefully select supplier that has the quality systems in place