Gws Business Stategic Plan Proposal

Topics: Management, Strategic management, Marketing Pages: 11 (3151 words) Published: June 23, 2013
Global Work Place Solutions Strategic Plan Proposal

University of Phoenix
STR / 581
Professor Elaine Earle
January 21, 2013

Global WorkPlace Solutions is a business within
Johnson Controls, Inc.
A Business Proposal to Increase Facilities Infrastructure Performance, and Raise Profits

Prepared for
Robert Giro
Regional Director of Operations - Northeast
Global WorkPlace Solutions

Global WorkPlace Solutions

January 21, 2013

Proposal Number: 01-21

Global WorkPlace Solutions is a business within
Johnson Controls, Inc.
A Business Proposal to Increase Facilities Infrastructure Performance, and Raise Profits
Executive Summary
Johnson Controls core business is facility management (FM), which we’ve been in since our founding in 1885. Johnson Controls has been in the FM business for nearly 60 years. We have significantly expanded our facilities management capabilities over time, to the point where we now manage 1.5 billion square feet worldwide – encompassing 72,000 buildings of various types for a wide spectrum of customers. We will bring this vast experience and accumulated best practices to our management of HHC’s facilities operation. Each year, Johnson Controls purchases over $6 billion in goods and services, externally. As a Fortune 100 company, we leverage the more than 400 purchasing partners we have formed business relationships with around the world through our central purchasing team. Additionally, we have numerous long-term business relationships with local and regional partners that we leverage to further decrease project costs and keep us competitively priced in the marketplace. The company has a robust range of technical capabilities that encompass all types of facilities and systems. We are a full Facilities Management company and we know and understand buildings. This expertise will benefit the health care market in all aspects of solution development.

The Global WorkPlace Solutions (GWS) division brings ingenuity to the places where people work, live and travel for over one hundred and twenty five years. The brand consistently exceeds the financial results with a track record for sustainable, profitable growth.2 GWS continually provides value to their customers by following our guiding principles set down by our founder in 1885. These principles incorporate our mission, vision and value proposition we live by and provide for our customer’s every day. Johnson Controls mission statement is Exceeding Our Customers’ Increasing Expectations.1 The mission is founded on quality, innovation, productivity and responsiveness. All of these are important focus areas and are fundamental in successfully delivering on the Mission at GWS. The GWS mission is further enhanced by the vision of the organization to enable change and keep our customers agile, because when buildings and environments work better, people work better and businesses perform better1. Therefore, when incorporating the mission and the vision, GWS has a value proposition that states it will continue to deliver quality services1 on the ground as our foundation for trust to build competence to bring strategic value to achieve higher levels of Customer Loyalty. This is demonstrated below2 and implemented through the use of our Strategic Account Management

Table of Contents

1. Title Page
2. Executive Summary
3. Table of Contents
4. Objective
5. Recommended Strategy
6. Environmental Impact
7. Implementation Plan
8. Change Management Strategy
9. Key Success Factors
10. Financial Analysis
11. Risk Management Plan
12. Appendix A


The objective of GWS is to ensure patient safety, improve the quality of service, increase productivity, increase efficiency, significantly lower the cost of operations, and implement cost control systems, programs and methods throughout the healthcare market place.

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