Gsm Workflow

GSM Services Workflow Chart
EUPOL Simcards
International Member Range Package
Service Inluded
* Roaming/Voice Roaming * International Calls and SMS * Local Calls and SMS * CUG (Close User Group) Free call to EUPOL Members * 911 SMS Alert * Post Paid

National Member Range Package
Service Inluded
* Local Calls and SMS * CUG (Close User Group) Free call to EUPOL Members * 911 SMS Alert * Post Paid

Technician: Ahmad Shah Halimi

Technician: Farooq Sediqi

Services
Issuance of Simcard
1
Email to Roshan for Activation, Adding to CUG and upgrading to post-paid

GPRS/DataPackage Activation
1
Customer to send email to Admin.CIS or if visited should fill out Simcard Service Reqeust form

911 Message Alert System
1
Customer to send email to Admin.CIS or if visited

Sim Lost /Block
1
Customer to report via email to Admin.CIS or if visited should fill out Simcard Service Reqeust form

Downgrading
Make copy of the EoM form. Check to include Private Email, Phone number, End of Mission Date. Fill out the Form and ensure for creation of MasterTicket

1

2 2
Roshan will confimr back on email to GSM account

Service Desk to send Email to Roshan for Activation, of GPRS

2

Service Desk: Chek Number if Private/ EUPOL /GPPT/IPCB. Search number in Telephone

3 3
Roshan will confimr back on email to GSM account

2

Service Desk to send Email to Roshan for Simcard Blocking + Include Raw Sim # for Swapping

2

Customer to Handover Simcard to Service Desk Service Desk to Attach the Simcard with Servide Resut Form.

Private
4
Refuse Request

EUPOL/GPPT
Service Desk to Add to 911 AEUP/ 911 GPPT Group . Not Roshan

IPCB
3
To be approved by Cheif of CIS Service Desk: Remove from 911 Message Alert System.

3

Service Desk: Add to 911 Message Alert System

3

4 4
Service Desk: Prepare Handover form and submit to New comer

Service Desk: Confirm with Customer

4

Service Desk to send Email to Roshan for downgrading