Service Quality is an important aspect for achieving success in the restaurant business. Service Blueprinting is a method used to apply and improve the service system. The process of blueprint is a necessary tool such that the restaurant can view the entire process of operation between the customer and the providers. The project aims to examine and draw out the service blue print of “Sea-Gull Restaurant, Taj” located on ECR, based on our observation and interaction with staff and customers. The high points of the service and shortcomings are identified. The project also lays out recommendations to improve the existing service.
Taj is their flagship brand for the world's most extravagant travellers seeking unique experiences and for those to whom luxury is a way of life. Spanning world-renowned landmarks, modern business hotels, serene beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories.
Vivanta by Taj Hotels & Resorts span options for travellers across metropolitan cities, commercially important centres as well as some of the exotic vacation spots. Vivanta by Taj delivers premium hotel experiences with imagination, energy & efficiency. It is created for the cosmopolitan global traveller, to amuse, invigorate & inspire travellers. Vivanta strives Innovative cuisine concepts, the smart use of technology & the challenge to constantly engage, energize and relax their customers that all add up to making an effort to create Vivanta by Taj the new signature in hospitality.
Vivanta Fisherman’s Cove
Fisherman's Cove, Chennai is built on the ramparts of an old Dutch fort. It is a charming beach resort that's almost one with the Bay of Bengal with renewed cottages and villas, the nouvelle restaurants, the high energy bar, and the spa.
This all day dining restaurant