glasswar

Topics: Educational psychology, Education, Collection agency Pages: 2 (659 words) Published: April 22, 2014
1 What adult learning theories did Linda use in her course design?

Answer: This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and suggestions from the students as well as the trainer. 2 What are the positives aspects of Linda’s course design and intended delivery methods? What did Linda not consider in her course design and delivery methods? Answer: Linda was given the assignment to design a new five-day, phone-based collection training program for new hires. This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and suggestions from the students as well as the trainer. She brought in some examples of past complaints involving debt collection, so that trainees could suggest why the incident happened and how it could have been avoided, and she sourced...
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