Gladwell defines the principle of legitimacy as the ability for a leader or cause to be believed or followed by individuals, hence, the opinion of the followers legitimizes the power of the leader; thus, equality and a feeling of justness by followers must be achieved or else success cannot be attained. …show more content…
Democratic leadership requires an even playing ground where the input of all parties involved matters and is respected. Conversely, cultivating an environment as Leites and Wolfe propose of total authority as demonstrated in the classroom example does not promote calm and order, but instead chaos. Similar to the war times created in Northern Ireland by the British Army run by a tyrannical leader; false hopes of controlling the Catholic community by force was quickly realized not to be an effective strategy. As Gladwell illustrates further in the example provided in this chapter in regard to the Brownsville teens the strategy used by the new police chief Jaffe, showing human empathy and compassion then allowed for a direct feeling from the struggling primarily African American juvenile delinquents of relatedness.