Generic Benchmarking Worksheet

Topics: Outsourcing, Telecommunication, Customer service Pages: 11 (3281 words) Published: October 1, 2006
Generic Benchmarking Worksheet

Task A: Problem/Opportunity Statement
Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A:

•Global Communications will meet our customer and shareholders' needs by creating by creating win-win partnerships that stimulates product expansion.

•Global Communications will meet our customer needs by product globalization and customer service superiority.

•Global Communications can use satellite technology and strategic partnership to regain market share and become a global leader in telecommunications.

•Global Communications can become an industry leader by outsourcing labor and operations cost to revive the company's financial health.

•Global Communications can redesign its product line, break away from the current stale communications market and successfully place itself as a successful pioneer in its field.

•Global Communications can expand into a global market and expand its international competitiveness without reducing its American footprint.

•Global Communications can forge a winning partnership among labor and management officials by negotiating the most profitable solution between its international labor and union representative.

Generic Benchmarking—The purpose of generic benchmarking is to identify potential solutions to the problem statements defined in Task A. You will do this by looking at how companies in other industries have dealt with similar issues. Task B1: Generic Benchmarking: Topics

Instructions for Task B1: In the Response row, identify the topics for which you need information in order to identify potential solutions to the problems identified in Task A. •In the Response row, list three to five topics that you will research in peer-reviewed journals, on Web sites, and in popular publications such as magazines and newspapers. •In the Response row, provide a justification for each topic. Response to Task B1:

Topic 1: Outsourcing

Outsourcing has become an emotional touch point for the United States economy's two-year-old recovery from recession. This is an issue political parties particularly the Democratic Party, has paid close attention to. Their argument is there are no new jobs, there are 700,000 less positions within the United States companies' and on government payrolls today then in 2001 November, the month, the recession was declared over Norton, Stephen J.( 2006). Outsourcing affects manufacturing, service workers, those who provide telephone assistance, to software buyers, to technical support positions, and even those who read X-rays. The workforce has included outsourcing from countries such as India, Russia, and the Philippines among others. Democrats are asking "Where will the jobs of the future come from?" they are reaching for every opportunity to raise awareness on this subject, from committees hearings, during floor debates, and campaign appearances to address shortages of job opportunities. This can pose a threat to the goals of Global Communications becoming an international company, by means of outsourcing.

To begin, the Democrats are developing legislation that will prevent U.S. companies from considering outsourcing a means to get ahead. This development includes deterrents such as; requesting more statistics collected on companies who outsource, in efforts to shame the companies into reconsidering, as well as, restricting the use of federal contracts and loans to companies that create jobs overseas, while eliminating jobs here Norton, Stephen.(2006)

Not only will Global Communications have to consider political backlash, but also, the security of sensitive information, a breach of confidentiality as a risk in outsourcing as well. Based on a survey study conducted by Booz Allen Hamilton on 158 senior executives from a cross-section of industries, on the most important things they...

References: Area development site and facility planning. (2005). Economist, 40(6), 10. Retrieved Dec 17, 2005 from University of Phoenix Online Collection.
Case, Steve (2005, December 12)
Retrieved December 18, 2005, from ProQuest Database.
Comcast Press Room (2006, February).T-Mobile and Comcast Announces Strategic
Marketing Alliance
Fortune Global 500. (2006). China Telecommunications. Retrieved September 26,
2006, from
ProQuest. (2006, Sept). Market Analysis; Report
Drug Week
Rohrecker, K. D. (2005, May). China Telecom USA. The Transformation of a
Telecommunications Leader
What is the definition?. (n.d.) Retrieved September 25, 2006, from
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Generic Benchmarking Essay
  • Leadership and Team Building Generic Benchmarking Essay
  • Benchmarking Essay
  • Benchmarking Essay
  • Benchmarking Essay
  • Benchmarking Essay
  • Benchmarking Essay

Become a StudyMode Member

Sign Up - It's Free