General Management

Topics: The Walt Disney Company, Management, Walt Disney Pages: 25 (8038 words) Published: August 27, 2013
Sub: General Management Max Marks: 100

Executive Masters Program in Business Administration (E-MBA) (Semester I )

Note :- Solve any 4 case study All case carries equal marks

Name of Candidate: Shaju Padmanabhan Unni Reference No: Course: Specializations : Date of Exam : M-001-1138 : E-MBA Sales & Marketing 2/1/2013


Sub: General Management Max Marks: 100

Case I PANDIT TO AFAUZI The case is based on an actual incident which took place in an Army unit operationally deployed in a field area just a few months before the 1971 showdown with Pakistan. The opposing forces of India and Pakistan were taking their respective positions in a pre-war scenario. The clouds of showdown were looming large over the horizons of both the countries. The rumbling of own tanks and guns, the reconnaissance, leaders of different arms and services establishing liaison with one another in the process of formulating plans for both defence and attack, digging of main and contingency positions was in progress, complete war machinery was being mobilized, camouflaged, and concealed. Ammunition and other explosives were being unloaded and dug down. Junior leaders were being briefed and rebriefed, communications were being checked, and troops were being motivated and looked after as most of them were green because of their sudden induction in the Army in post war days of 1965. Such was the scene which convinced all and sundry that war was imminent. Most of the troops looked forward to a showdown mainly because they wanted to get rid of the heavy ammunition as also for the mere thrill of it. Those who had not seen a battle, seemed excited over the prospects of a war and


Sub: General Management Max Marks: 100

those who had seen the war, took everything in their stride, displaying a perfect cool, calm and confident countenance. One Ram Bali Mishra (RBM) was a raw and green jawan of about 20 years of age and two years' service and naturally had not seen a war. He was relatively tall, well built with fair complexion. He had pleasant manners, turned himself out well and spoke well. He was a complete teetotaler, non-smoker, and a vegetarian. He was well educated and well versed in religious affairs, particularly, of the religion to which most of the unit belonged. In the absence of the religious teacher of the unit, he held religious institute (dharamsthal) and gave religious discourses at the dharamsthal to all officers, junior commissioned officers JCOs), non-commissioned officers (NCOs) and jawans. During the pre-war days, he was performing the duties of a Sahayak (assistant, formerly known as orderly) to Gun Position Officer (GPO), a young officer, of the rank of a Second Lieutenant with one year of service. RBM's charter of duties included: (a) attending all the training activities of his trade (telephone operator) which were being organized in the sub-unit; (b) making arrangements to get the food from the officers' mess and water from the tube- well for the office; and (c) attending the telephone and noting down all the messages for the office. By virtue of the nature and timings of these duties, RBM was excused physical training in the morning and games in the evening which all other jawans of the subunit attended. He was generally happy with these duties and working with the officer: After a short span of a week or so, the officer noticed some changes in the behavior of RBM. He also looked pale and worried. He was less talkative, less lively and his interaction with other jawans decreased. He started keeping aloof except where his duties warranted interaction with others. The officer tried to find the reasons from RBM but nothing emerged except a shy and coy smile and “aisi to koi baat Nai, Sahib". The officer tried to probe further to find out if some guilt conscience was bothering him because of some...
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