Preview

G8 DBMS

Satisfactory Essays
Open Document
Open Document
602 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
G8 DBMS
I. PROJECT DESCRIPTION

Grand Octagon Resort DATABASE MANAGEMENT SYSTEM (DBMS) is a computer software that will manage databases of the resort hotel. It will allow the user to store, update and retrieve data in a structured way. The DBMS will accept requests for data from the application program and instructs the operating system to transfer the appropriate data. When DBMS is used, information’s can be changed much more easily as the organization's information requirements change. Data can be added to the database without disruption to the existing system. The system was skillfully and carefully coded to seal any possible loopholes in the system.
The system was developed using Visual Basic 6.0 for applications (Microsoft Access) language. This system will indeed help the hotel management and the esteemed staff members to manage and steer the resort hotel’s functionality and transactions to realize its maximum potential. And add competence standards in the business industry.

II. STATEMENT OF THE PROBLEM
A. GENERAL Problem
Lack of maximizing the resorts full potential towards providing its services to clients due to use of the manual system.

B. SPECIFIC Problem
B.1) Difficulty in locating files: due to the large number of guests files, location of guests files during Check-in, updating of daily expenditures, receipt generation and Checking-out is extremely difficult for the resorts employees.

B.2) Large storage space
B.2.i. Organization of raw files or paper documents will soon rend the resorts storage to a “no space available” scenario. Thus omitting batch of files without prioritizing which of which will still be of use and which not or will not.
B.2.ii. The physical files occupy too much space of about a room or two that could have otherwise been used for income generation by the resort.

B.3) Guest Complaints: due to poor management of documents encouraged by the manual system, several cases were reported where guests complaints for

You May Also Find These Documents Helpful

  • Powerful Essays

    Ist 419 Final Project

    • 1770 Words
    • 8 Pages

    A profitable hospitality business not only needs an efficient team of seasoned hotel management professionals, but excellent administration tools as well. An effective hotel management system can go a long way in ensuring efficient management of the complete hotel’s business. Apart from taking care of the administration aspect of the hotel, a hotel management system can assist you in management of inventory, reservation, sales and several other functional aspects of a hotel. Having a software custom-made for your hotel’s requirements can be a very costly affair; the better option is to buy a good off the shelf application which can be operated from multiple locations. However, it is important that the pre-built software application meets the following criterias:…

    • 1770 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    Nt1330 Unit 4 Essay

    • 1197 Words
    • 5 Pages

    Complete the necessary documentation relating to customer problems and solutions Unit 2.4Describe the types of information customers require in Resort Unit 2…

    • 1197 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    1. As a small-size resort and known for its flexible and personalized services, Coral’s cost efficient operation could cause losses from current guest-flow more than costs saved from squeezing current low number of staff or facilities and services;…

    • 1318 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Max, a person very familiar with Argentina Suites took responsibility to manage the hotel and to make it a better place to stay. In doing so he went around the hotel to start asking questions. Max quickly discovered many flaws in the hotel, one being how inefficient the hotel is overall. Observing the work processes and procedures, he noted that reservations were taken by telephone and written in duplicate using carbon paper. This problem caused different companies and different individuals within companies to receive different rates. He found that the guest history system consisted of individual registration cards that were stapled to the reservation sheet. These cards were often lost. There was no interface between handling room inventory and handling guest information. There was no computer program that kept track of information about hotel statistics such as a profile of the hotel’s primary customer base. For keeping track of the amount of cash, credit card slips, and checks that entered or left the front office, Osvaldo, head of accounting agreed how it will be much easier and efficient to install computer systems.…

    • 1607 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    Skyview

    • 373 Words
    • 2 Pages

    1) The hotel only opens in the ski season just as did it last year thus all operating expenses of the year would need to be absorbed; 2) Telephone is only active in occupied rooms…

    • 373 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Customer response for rapid resolution to customer complaints is used by each and every Marriott Hotel and Resort. Customer Surveys are an integral part of the plan. Getting this feedback makes it possible to correct errors and enhance the customers’ overall experience as a guest. Customers are used to getting a questionnaire or a survey “after the fact” to record and advise the company of a problem and whether or not it was solved to the customer’s satisfaction. Marriott’s goal is to provide such a survey to the customer during the stay, so that any lingering problem can be immediately resolved. If there is something wrong with the room, it should be addressed during the stay, so that no one leaves dissatisfied. The real time feedback not only resolves complaints, but has been a stream of customer suggestions which would improve the experience. These suggestions are seriously considered and many have been implemented, such as providing a billing summary available to the guests by internet or television prior to check out.…

    • 795 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The software, held by Hotel SystemsPro, LLC is one of lodging’s industry most significant technology developments in past ten years. According to Hotel ServicePro (2012), It is a Computer Maintenance Management System (CMMS) which automates the communicating, scheduling, tracking and reporting of safety requirements, preventive maintenance, guest requests, equipment management, capital expenditure and property improvement. As it offers various solutions, I will introduce guest request solution.…

    • 1163 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Regal Case Study

    • 540 Words
    • 3 Pages

    | - Lack of follow through on customer requests- Long check-in times- Transportation not available from airport- Transportation not available from airport- Staff appear unhappy - Staff not customer focused - Staff not skilled in customer service or international diversity…

    • 540 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Case Diagram

    • 412 Words
    • 2 Pages

    With the number of resort guests increasing it is becoming more difficult to keep track of the survey responses. The current survey process is a very manual process that causes a delay in reporting and identifying areas of the resort that require improvements. In addition there is hazard with the limited storage space at the resort. The resort has already received a warning from the Fire Marshal regarding excessive combustible material being stored in a small room. Last, the Marketing department is currently unable to target the “happy” guest in a timely manner for re-marketing purposes.…

    • 412 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Software Evaluation

    • 3601 Words
    • 15 Pages

    Summary of Software Category: Business application software, by definition is: a software group that does not run the computer, but rather provides a tool for the user to accomplish a specific type of task by using the computer’s capabilities. Application software can be stand alone, such as word processors or media players, or suites like Microsoft Office, WordPerfect, etc. Groups include software types such as enterprise software, educational software, media software, or customer relations and supply chain software (Wikipedia).…

    • 3601 Words
    • 15 Pages
    Powerful Essays
  • Good Essays

    3. The case describes how quality, speed, dependability, flexibility and cost impact on the hotel’s external customers. Explain how each of these performance objectives might have internal benefits. (50 marks)…

    • 660 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    West India

    • 10859 Words
    • 44 Pages

    per week to more than 30 per week over the past 2 years. The complaints were usually given by guests to staff at the front desk, written down, and passed on to Johnson; usually, they were centered on the deteriorating level of service provided by…

    • 10859 Words
    • 44 Pages
    Powerful Essays
  • Satisfactory Essays

    Form the video I can analysis three problems. The first problem is the hotel has bad reception system. The employees lose customer’s reservation, which can lead bad customer service. The second problem I can see from the video is there are some communication problem between employees and manager. Once the employees come across problems. They cannot solve is by themselves whatever the thing are easy or difficult. They ask everything to manager. The third problem I can see is the manager cannot understand what the customer need and provide rubbish service.…

    • 328 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Queensland Rainforest Resort is a unique and well-established resort but the current changes have downgraded its status and caused the loss of loyal costumers. The main issues impacting QRR deal with management and information system problems. When QRR decided to upgrade their information system by outsourcing with CibCo they ultimately caused more harm and good. The backdoor CibCo left open in the program allowed information to leak and enables any knowledgeable outsiders to easily access any costumer’s information. As a result QRR is held directly responsible for the identity theft Spencer Benjamin suffered. The problem goes beyond the open the backdoor, the newly implement information system has several key faults: the online registration and reservation system, restaurant orders, credit card transactions and emails. In addition there is a slow pay-roll system, which lowers employment-job satisfaction.…

    • 909 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Hello my fellow IT student, I post this because i want to help those IT Student who found difficulties in deciding their thesis title. Below is the list of thesis title.…

    • 936 Words
    • 4 Pages
    Satisfactory Essays