Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.
In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.
A back office is a part of most corporations where tasks dedicated to running the company itself take place. The term "back office" comes from the building layout of early companies where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or involved in administration but without being seen by customers. Although the operations of a back office are seldom prominent, they are a major contributor to a business.
Back offices may be located somewhere other than company headquarters. Many are in areas and countries with cheaper rent and lower labor costs. Someoffice parks such as MetroTech Center provide back offices for tenants whose front offices are in more expensive neighborhoods. Back office functions can beoutsourced to consultants and contractors, including ones in other countries…
Examples of back-office tasks include IT departments that keep the phones and computers running (operations architecture), accounting, and human resources. These tasks are often supported by back-office systems: secure e-commerce software that processes company information (e.g., databases). A back-office system will keep a record of the company’s sales and purchase transactions, and update the inventory as needed. Invoices, receipts, and reports can also be produced by the back-office system.
In banking, the back office includes a heavyweight IT processing system that handles