Front Office Management
Fr
Title:
Challenges faced by today’s Front Office Managers
Author:
Rupneet Singh Sekhon
Accommodation and Facilities Management
Date:
1st April 2011
Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8
Executive Summary
‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks, 2005). Front office manager is entirely responsible for evaluating the success of front office performance in meeting department’s objectives. Front office manager role is to wisely use resources which are available to him/her for the improvement of department’s objectives. Front office manger responsibilities involve planning, organizing, coordinating, controlling, staffing, leading and evaluating to attain the objectives. Front office managers are currently facing many challenges in managing human resources, revenue management, and safety and security in hotels. This is because of changes in environment in which they work. There is a need for managers to identify these challenges and they should try to overcome them.
Aims and Objectives
Aims and objectives of this report is to identify the challenges faced by today’s front office managers under the key areas that involves management of human resources, revenue management, and safety and security management. This report explains the role of front office manager and addresses on challenges faced by today’s front office manager. It shows critical evaluation of the challenges faced and recommends how managers can consistently deal with these challenges.
Methodology
The research methodology used for this report is based on the information gathered through the use of secondary data. This is done mainly by the use of books and from some internet sources related to front office operations. The material was
Title:
Challenges faced by today’s Front Office Managers
Author:
Rupneet Singh Sekhon
Accommodation and Facilities Management
Date:
1st April 2011
Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8
Executive Summary
‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks, 2005). Front office manager is entirely responsible for evaluating the success of front office performance in meeting department’s objectives. Front office manager role is to wisely use resources which are available to him/her for the improvement of department’s objectives. Front office manger responsibilities involve planning, organizing, coordinating, controlling, staffing, leading and evaluating to attain the objectives. Front office managers are currently facing many challenges in managing human resources, revenue management, and safety and security in hotels. This is because of changes in environment in which they work. There is a need for managers to identify these challenges and they should try to overcome them.
Aims and Objectives
Aims and objectives of this report is to identify the challenges faced by today’s front office managers under the key areas that involves management of human resources, revenue management, and safety and security management. This report explains the role of front office manager and addresses on challenges faced by today’s front office manager. It shows critical evaluation of the challenges faced and recommends how managers can consistently deal with these challenges.
Methodology
The research methodology used for this report is based on the information gathered through the use of secondary data. This is done mainly by the use of books and from some internet sources related to front office operations. The material was
References: * Angelo, R. M. and Vladimir, A. N. (2004) Hospitality Today An Introduction. Michigan: Educational Institute of the American Hotel & Lodging Association. * Andrews, S. (2008) Front Office Management & Operations. New Delhi: Tata McGraw-Hill Publishing Company Limited. * Bardi, J. A. (2011) Hotel Front Office Management. New Jersey: John Wiley & Sons. * Connolly, P. and McGing, G. (ed.) Hospitality Management in Ireland. Dublin: Blackhall Publishing. * Kasavana, M. L. and Brooks, R. M. (2005) Managing Front Office Operations. Michigan: Educational Institute of the American Hotel & Lodging Association. * Paycheck (2011) Challenges in the work life of front office executives of hotels. Available at: http://www.paycheck.in/main (Accessed: 28 March 2011).