Front of House
Contents
Introduction 2
Section One The Introduction and Operation to the New Computer System 2
Introduction to Opera System 2 Installing the new system and training the staffs3 The benefits of install the new computer system in areas of customer care and marketing4 Speed check-in and check-out with the new computer system5
Section Two The New Pricing Packages 6 Introduction to the New Pricing Packages6
Section Three The Proposal of New Equipment in the Reception8
Conclusion9
References10
Introduction
This report is consisting of three main sections, the first part will introduce the new equipment and computer system, and the second part will be the introduction of the new pricing packages, Finally it is the proposal of install the new equipment in the reception area( with illustrate attached). In this report, I am going to explain briefly the benefits of installing the Opera system in our hotel and there is a floorplan will be attached in this report which shows the new equipment should be installed in the reception area. Also there are new pricing packages of our brand new guest rooms will be suggested.
Section One
The Introduction and Operation to the New Computer System
Introduction to Opera System
Opera system is very powerful and convenient software for the hospitality industry. Opera system is not only the making connection between departments, but also helping the staffs to manage guest’s reservation and requests effectively. There are 3 main features have been summarised according to my own experience and research. 1. Managing and organising guests’ reservation and requests.
This can be the major feature of the Opera system. Opera system can easily handle multiple types of reservations, such as individual, group, company, reservation through travel agents and so on. Also staffs can access guests’ requests and proved the correct service to our guests very easily by using the Opera system, it
Introduction 2
Section One The Introduction and Operation to the New Computer System 2
Introduction to Opera System 2 Installing the new system and training the staffs3 The benefits of install the new computer system in areas of customer care and marketing4 Speed check-in and check-out with the new computer system5
Section Two The New Pricing Packages 6 Introduction to the New Pricing Packages6
Section Three The Proposal of New Equipment in the Reception8
Conclusion9
References10
Introduction
This report is consisting of three main sections, the first part will introduce the new equipment and computer system, and the second part will be the introduction of the new pricing packages, Finally it is the proposal of install the new equipment in the reception area( with illustrate attached). In this report, I am going to explain briefly the benefits of installing the Opera system in our hotel and there is a floorplan will be attached in this report which shows the new equipment should be installed in the reception area. Also there are new pricing packages of our brand new guest rooms will be suggested.
Section One
The Introduction and Operation to the New Computer System
Introduction to Opera System
Opera system is very powerful and convenient software for the hospitality industry. Opera system is not only the making connection between departments, but also helping the staffs to manage guest’s reservation and requests effectively. There are 3 main features have been summarised according to my own experience and research. 1. Managing and organising guests’ reservation and requests.
This can be the major feature of the Opera system. Opera system can easily handle multiple types of reservations, such as individual, group, company, reservation through travel agents and so on. Also staffs can access guests’ requests and proved the correct service to our guests very easily by using the Opera system, it
References: Colin Dix and Chris Baird (1988) Front Office Operations. 4th Edition. Addison Wesley Longman, New York. Tripadvisor.co.uk（2013）Hotels/B&B/Inns travellers recommended http://www.tripadvisor.co.uk/Hotels-g528787-Stourport_on_Severn_Worcestershire_England-Hotels.html accessed at 14 Jan 2013 Booking.com (2013) http://www.booking.com/searchresults.en-gb.html?aid=303948;label=stourport-9TfGbire5%2ADTa4zyoMy56QS14124466101%3Apl%3Ata%3Ap1%3Ap2%3Aac%3Aap1t1%3Aneg;sid=3b41f38c4683ecec7c8f0d2141436e6d;dcid=1;city=-2608885;redirected_from_city=1;src=city accessed at 14 Jan 2013