Operation Management MW1:00 pm-2:15pm
February 3, 2015
Frito lay's quality - controlled potato chips
This video is about Frito-Lay’s, which a snack company is. The company has 60 percent markets share. According to Tom Rao who is a vice president, operation of Florida Region, Frito-Lay’s commitment to deliver in top quality products in the marketplace is really four key areas, and it starts with top quality ingredients. Second, it is s strict adherence to a recipe that is based on consumer preferences. The third key is that they monitor in the manufacturing process, and that is a strict adherence to all of the process parameters, continuous monitoring of all the critical attributes such as oil content and season content. Finally, it is a focus on looking at their products twice per shift just like the consumer would, and that is what they call our quality wall where look at things like appearance, flavor, overall texture of the product, and bag quality, the kind of things that you won’t see from an analytical test. The potato chip production line has nine critical checkpoints throughout the process for quality. SPC charts play a key role in monitoring performance. Control charts give manufacturers a way to track the variation in a process. Frito-Lay keeps track of the sample mean, the type of chart we are going to make is called and X bar chart. They must also examine the charts for a run, a string of results on one side of the mean. If an ongoing issue is hard to resolve in-house, the plant manager may call in a team of Frito-Lay experts. The teams are called “star fleet teams” and they are based on system- wide expertise to help solve tough issues in the production plants. Also, it is a big opportunity to be able to identify where some setup and some differences in their line versus some other Frito lines. This video also explains that Frito-Lay compute means of potato chips for SPC charts. How to compute SPC charts is that a worker...
Please join StudyMode to read the full document