Free Pestle Report on Marks and Spencer Research Paper | Rachy

Topics: Corporate social responsibility, Efficient energy use, Management Pages: 31 (9241 words) Published: May 11, 2010
Best Environmental Practices of MARKS & SPENCER A Case Study 2009

Best Environmental Practices of Marks & Spencer: A Case Study

www.greeningretail.ca

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Greening Retail
Best Environmental Practices of Leading Retailers from Around the World

2009
Prepared by
Dr. Leigh Sparks Email: Leigh.Sparks@stir.ac.uk Web: www.irs.stir.ac.uk

Greening Retail
Best Environmental Practices of Leading Retailers Around the World Through the Greening Retail program, 15 leading retailers were interviewed about their best environmental practices, including Marks & Spencer. Other retailers participating in the interviews were: • • • • • AEON Alliance Boots Carrefour H-E-B Home Depot

• • • • •

IKEA LUSH Monoprix Monsoon Accessorize Mountain Equipment Co-op

• • • •

Musgrave Group Tesco Wal-Mart Woolworths Australia

Partners
Ted Rogers School of Management, Ryerson University Centre for the Study of Commercial Activity, Ryerson University Retail Council of Canada ESADE in Spain University of Stirling Hitotsubashi University Evans & Company University of Metz Sustainable Retailing Consortium, National Retail Fedetarion

Sponsor
Environment Canada

Founding Sponsor

A Program of

Best Environmental Practices of Marks & Spencer: A Case Study

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Table of Contents
1.0 Introduction.....................................................................................................................................................................................................4 2.0 Corporate Background ...........................................................................................................................................................................5 3.0 Best Environmental Practices of Marks and Spencer ..................................................................................................6 3.1.0 Corporate Policies, Structure and Reporting ..........................................................................................................6 3.1.1 Corporate Environmental Policies and Governance.........................................................................7 3.1.2 Company Culture ..........................................................................................................................................................9 3.1.3 Staff Training and Incentives ...............................................................................................................................9 3.1.4 Corporate Social Responsibility (CSR) Reporting................................................................................9 3.1.5 Benchmarks and Measurement Indicators ...........................................................................................10 3.1.6 Return on Investment ............................................................................................................................................11 3.1.7 Customer Education and Marketing ..........................................................................................................12 3.2.0 Merchandise, Facilities and Operations ...................................................................................................................12 3.2.1 Supply Chain/Purchasing ....................................................................................................................................12 3.2.2 Green Products ............................................................................................................................................................13 3.2.3 Lighting .............................................................................................................................................................................13 3.2.4 Refrigeration ................................................................................................................................................................. 13 3.2.5 Energy...
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