Formal and informal communiction assignment
Organizational Communication, Culture, Responsibilities and Ethics
Submitted by: Prashant & Satinder
a) Theoretical under pinning’s of formal communication and informal communication
There are different forms of formal communication in business includes functions in department activities taking place between employee and employer in a formal way, meeting and conference, verbal communication through phone or texting and written communication through memos, letters and bulletins, are all definition of formal communication. The formal communication is in the form of letters, e-mails, memos etc.
Formal communications are planned. They are mostly used in business organizations. Formal communications are also used to broadcast or discuss the policy procedures of the company.
Targets, goals, parameters, pros and cons which need to be discussed between individuals and colleagues or between a mentor and an agent. It can be discussed between a representative and a manager. They can be expressed verbally and nonverbally. There are different modes of formal communication which are mentioned below:
1) Vertical Communication: This Communication that follows a chain or typical vertical in nature. In this communication the employee does not break the barrier and directly goes to the higher authority for example CEO as he has to follow a hierarchy.
Say for example if an employee needs a transport arrangement then he does not go directly to the admin but goes to his reporting person and his reporting person will inform the admin department. It generally uses written method.
2) Horizontal Communication: it is a mode of communication at a parallel or same level. It allows co-operating and collaborating between two people on the same level. It generally uses oral method.
3) Lateral communication: Lateral communication means communication between and amongst all given entities at a particular level. They