Five W 1 H : Root, Cause, and Problem Solving
Topics: Problem solving / Pages: 23 (5684 words) / Published: Feb 22nd, 2013

A REPORT
ON

5W’S AND 1H (ROOT CAUSE AND PROBLEM SOLVING)
BY

RITURAJ ROY

2009A4PS333P

FOR LEAN MANUFACTURING (MF C418)

(BIRLA INSTITUTE OF TECHNOLOGY& SCIENCE, PILANI)

ACKNOWLEDGEMENT
Any accomplishment requires the effort of many people and this work is no different. I would like to acknowledge each and every one whose efforts were indispensible through this medium. I am grateful to everyone who has taken great pains to make this project report a success. I thank, the Almighty, God for the constant blessings, wisdom and good health. I thank my parents, for being a sincere source of moral support through thick and thin. I would specially like to thank Mr. Rambabu Kodali, the instructor of this course for his unending guidance and encouragement and being a constant source of support throughout the stages of this report work. I am indeed grateful to him for being there with words of encouragement whenever we looked up to him for help. I would thank my friends who guided me and helped me, as and when required.

TABLE OF CONTENTS

TOPIC 1. Acknowledgement 2. Table of Contents 3. Introduction 4. What is 5W1H? 5. History of 5W1H 6. When and how to use 5W1H 7. Toyota and 5W1H 8. 5W1H in Six Sigma 9. 5W1H in Industrial Sales 10.5W1H in SEO Content Market Planning 11. Conclusion 12. Bibliography

PAGE NO (i) (ii) 1 2 3 5 10 12 13 16 18 19

INTRODUCTION
What is Problem Solving? Problem solving is a mental process and is part of the larger problem process that includes problem finding and problem shaping. Considered the most complex of all intellectual functions, problem solving has been defined as higher-order cognitive process that requires the modulation and control of more routine or fundamental skills. Problem solving occurs when an organism or an artificial intelligence system needs to move from a given state to a desired goal state. Problem solving is of crucial importance in engineering when products or processes fail, so corrective

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