In order to find out the how the managers become more efficient, many researcher devoted themselves to develop theories on what exactly skills or abilities does managers need. In 1955, Robert L. Katz developed three essential managerial skills or competencies: technical, human and conceptual. He also believed that different levels of managers need different skills within the organization. More specially, Katz thought that top managers need conceptual skills, middle managers need human skills and first line managers need technical skills. This essay will argue that first line manager not only need technical skills, but also need human skills(interpersonal skills), and will compare different views from researchers who support Katz’s ideas.
An organization is a group of people with deliberate structure to achieve some specific goals. For an organization, a manager is someone who arranges and oversees the work of other people so that organizational goals can be achieved. A manager’s job is not about personal goals; it is about helping others work to do their work. Therefore, a manager and his/her job in an organization are very important. According Katz’s theories, organization levels can be classify as top managers, middle managers and first line managers. This essay will focus on first line managers, they are the lowest level of management and manage the work of non-managerial employees who directly participate in producing the organization’s products or servicing the organization’s customers. First line managers may have a variety of tittles which are supervisors, line managers, office managers, team leaders or even forepersons.
In Katz’s opinion, first line manager need technical skills, however this essay will argue that first line manager need technical skills as well as human skills and do not need conceptual skills. Technical skills, are knowledge of and proficiency concentrated in a certain specialized field, which are essential for first line managers...
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