New Communication Structure
New Communication Structure
Communication is important in every aspect of our lives. This is also true for the communication used in our professional lives. When at work we “depend on cooperation with others to accomplish our goals, and communication is the critical human process we use to promote such cooperation.” (Kreps, 2011; sec. 1.1) Understanding communication is the best way to make sure it is being used effectively correctly. When communication is effective then organizational components will run smoother and efficiently. Smoother and effective communication means that an organization has a greater chance of following its mission and achieving its goals. Successful communication can be as important to organizational productivity as any other component used. There are five concepts that are important for successful communication within an organizational setting and this proposal will discuss their necessity in an organization. Culture is something that needs to be recognized and aware of when we are communicating with everyone. It is also important in organizational communication. Organizational culture includes the norms and attitudes of the organization. To support clear and effective communication in an organization the employees must be pay close attention the organizational culture. The process of socialization will also help an employee to adapt to an organization’s culture. The process of socialization is where, “established members of cultural groups educate others and enforce adherence to established cultural rules or norms for appropriate behavior.” (Kreps, 2011; pg. 17) In understanding the norms in an organization communication will be smoother because there will be less chance for misunderstandings. An example of organizational culture would be the style of dress in the office. If an organization is one where the employees dress in suits and formal business wear then an employee who came to work in shorts and a t-shirt would affect the culture in a negative way. Those communicating with those employees could become uncomfortable, or distracted. This may result in avoiding communication with this employee and over all communication will breakdown. Avoidance of communication with only one employee is enough to cause a gap in efficiency. The book “Communications in Organizations” explains, “Strategic organizational communicators initiate and develop strong, effective, and satisfying relationships with others to promote cooperation and coordination in organizational life.” (Kreps, 2011; pg. 15) Understanding the organizational culture also builds trust and respect among employees which in turn brings higher production. Paying attention to organizational culture helps to build the relational communication to support effective communication. Part of an organization’s culture is the forms of communication used. Informal and formal communications are two types of communication that play an important role in an organization. The difference in both forms of communication can be explained as “Formal patterns of organizational communication follow the power hierarchy within organizations, whereas informal patterns of communication do not necessarily follow along power hierarchy lines” (Kreps, 2011; sec. 1.5) Formal communication is used to address important job related material. Paying close attention when receiving or using formal communication will stop an employee from making a mistake and will also give them the information to be successful. However, when filtering through formal communications such as emails it is important to avoid information overload. Information overload takes place when, “so many different messages are impinging on a person that the person has difficulty making sense of all the information available.” (Kreps, 2011; pg. 174) Scanning email for the most important and relative messages is a skill that is...
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