Final Exam Review- Management & Organization

Topics: Organizational studies and human resource management, Motivation, Management Pages: 4 (614 words) Published: December 3, 2014
MGMT 2210 Final Exam Review
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Chapter 9:

What are the goals of organizational behavior?
Employee Productivity
Absenteeism
Turnover
Organizational Citizenship Behavior
Job Satisfaction
Workplace Misbehavior
What role do attitudes play in job performance?
Job Satisfaction
Job Involvement
Organizational Commitment
Employee Engagement
What is the big 5 model of personality?
Extraversion
Agreeableness
Conscientious
Emotional Stability
Openness to experience
What is emotional intelligence?
The ability to notice and manage emotional cues and information 5 Dimensions:
Self-Awareness
Self-Management
Self-Motivation
Empathy
Social Skills

Chapter 10:

What is a group and what stages of development do groups go through? Two or more interacting and interdependent individuals who come together to achieve specific goals. Stages of Development:
Forming
Storming
Norming
Performing
Adjourning
5 Major concepts of group behavior
Norms
Conformity
Status Systems
Group Size
Group Cohesiveness

Chapter 11:

What is motivation?
The process by which a person’s efforts are energized, directed, and sustained toward attaining a goal. 3 key elements:
Energy- element is a measure of intensity or drive where the quality of the effort is considered along with its intensity. Direction- High levels of effort lead to favorable job performance when the effort is directed toward, and consistent with, organizational goals. Persistence- Employees keep putting forth effort to achieve those goals. Maslow’s hierarchy of needs theory

Physiological
Safety
Social
Esteem
Self-Actualization
Herzberg’s two factor theory
Intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction. How does job design influence motivation (Job characteristics model) Internal rewards are obtained when an employee learns that...
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