MGMT 2210 Final Exam Review
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What are the goals of organizational behavior?
Organizational Citizenship Behavior
What role do attitudes play in job performance?
What is the big 5 model of personality?
Openness to experience
What is emotional intelligence?
The ability to notice and manage emotional cues and information 5 Dimensions:
What is a group and what stages of development do groups go through? Two or more interacting and interdependent individuals who come together to achieve specific goals. Stages of Development:
5 Major concepts of group behavior
What is motivation?
The process by which a person’s efforts are energized, directed, and sustained toward attaining a goal. 3 key elements:
Energy- element is a measure of intensity or drive where the quality of the effort is considered along with its intensity. Direction- High levels of effort lead to favorable job performance when the effort is directed toward, and consistent with, organizational goals. Persistence- Employees keep putting forth effort to achieve those goals. Maslow’s hierarchy of needs theory
Herzberg’s two factor theory
Intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction. How does job design influence motivation (Job characteristics model) Internal rewards are obtained when an employee learns that...
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