Final Exam
1. Reducing consumer choices makes service more efficient. TRUE
2. Product failures can be easier to remedy with modular design. TRUE
3. A service blueprint is quite similar to an architectural drawing. TRUE
4. Applied research is the major R&D effort of business organizations because of the desire for commercial application. TRUE
5. Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making. FALSE
6. A disadvantage of global teams for product design is that: ease of face to face meetings
7. Which of the following statements about CAD is not true? E. used successfully by manufacturing companies
8. The process of dismantling and inspecting a competitor’s new or revised product for the purpose of gleaming design ideas is called: reversed engineering
9. One of these is not a characteristic of a well-designed service system: distributed computer networks
10. Which of the following is not true about re-manufacturing: it produces high quality products easily
11. If a system depends on two sub-systems functioning when activated, the reliability of that system is equal to the lower reliability of the two sub-systems. TRUE
12. A system consists of 2 components each of which must activate if the system is to activate. One component has a reliability of 99 the other of on is independent
13. A system consists of 2 components, each of which must activate if the system is too active. One component has a reliability of .99. The other has a reliability of .95. What is the overall system reliability. (.95)
14. The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure won’t occur before 30 months have elapsed? In excess of .2 but not in excess of .3
15. Waygate’s residential internet modem works well but is
2. Product failures can be easier to remedy with modular design. TRUE
3. A service blueprint is quite similar to an architectural drawing. TRUE
4. Applied research is the major R&D effort of business organizations because of the desire for commercial application. TRUE
5. Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making. FALSE
6. A disadvantage of global teams for product design is that: ease of face to face meetings
7. Which of the following statements about CAD is not true? E. used successfully by manufacturing companies
8. The process of dismantling and inspecting a competitor’s new or revised product for the purpose of gleaming design ideas is called: reversed engineering
9. One of these is not a characteristic of a well-designed service system: distributed computer networks
10. Which of the following is not true about re-manufacturing: it produces high quality products easily
11. If a system depends on two sub-systems functioning when activated, the reliability of that system is equal to the lower reliability of the two sub-systems. TRUE
12. A system consists of 2 components each of which must activate if the system is to activate. One component has a reliability of 99 the other of on is independent
13. A system consists of 2 components, each of which must activate if the system is too active. One component has a reliability of .99. The other has a reliability of .95. What is the overall system reliability. (.95)
14. The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure won’t occur before 30 months have elapsed? In excess of .2 but not in excess of .3
15. Waygate’s residential internet modem works well but is