Sandwich Blitz Inc. and Eight Steps to Leading Change
To all Sandwich Blitz location managers,
Over the last 3 months, Dalman and I have been receiving an increasing number of reported errors. The most recent month shows 15% reported errors on total orders, which is unacceptable. Moreover, the Rocking Burger, our direct competitor, is constantly advancing using the most up to date equipment. Dalman and I totally understand that changing something that all of us got used to over years is very difficult. Being an elite team, I believe that we can do it and improve our business. In order to improve our service, we need to resolve the overwhelming volume of customers problem. This improvement is not only for us, the managing team, but also our team members at all locations. Dalman and I will install an e-customer order system that will allow customer to input their own orders. The whole team will receive much less pressure from taking customers' orders. The trial week will be applied next months, and all the adjustments will be applied at the next week. We all know that it's hard to apply something totally new, but it's just all about what we are doing right now. What we try to do is to make it better and more efficient. The instruction packages and equipments will be delivered this Wednesday. The managers' codes will be emailed to you on Thursday. The new employees' code will be applied on the 1st of next month. If you have any comment or questions, feel free to call me or Dalman.
Bateman, S.T. & Snell, A, S. (2010). Management. (2nd ed.) New York,
NY: Mc Graw- Hill/Irwin.
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