Fedex Case
Information Systems
How FedEx Works : Enterprise Systems
1. List the business processes displayed in the video.
A business process is a procedure that systematizes the organization and company policy in order to achieve some of the goals of the company. A procedure is a series of tasks to be imposed. A procedure generally meets the requirements that are not to be discussed by the operator who apply them. Thus it is a set of activities that are edited in chronological order to achieve a goal, usually deliver a product of service, in a context of a labor organization.
In our case, the organization goal is to ship millions of packages to hundreds of countries every single day. To differentiate itself from its competitors, FedEx created state-of-the-art technology for customers to track and validate shipments. Shipments are virtually traceable from their origin to their destination all with the convenience of the personal computer. One of the reasons of its success is due to the design and the coordination of its processes.
We have identified 11 business processes in the video: • Picking up of the packages • Making FedEx aware of the beginning of the operation • Transporting the packages to the nearest hub • Sorting the packages • Evaluating the cost of shipping • Sorting the packages in terms of destinations • Weighing the containers and putting the appropriated containers in the airplane. • Controlling the flights • Sorting the packages • Delivering the package to the person himself • Making FedEx aware of the end of the operation
2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?
There are several types of information systems:
• Transaction Processing Systems: automate the handling of data about business activities or transactions, which can be thought of as simple, discrete events in the life of an organization.
• Management
How FedEx Works : Enterprise Systems
1. List the business processes displayed in the video.
A business process is a procedure that systematizes the organization and company policy in order to achieve some of the goals of the company. A procedure is a series of tasks to be imposed. A procedure generally meets the requirements that are not to be discussed by the operator who apply them. Thus it is a set of activities that are edited in chronological order to achieve a goal, usually deliver a product of service, in a context of a labor organization.
In our case, the organization goal is to ship millions of packages to hundreds of countries every single day. To differentiate itself from its competitors, FedEx created state-of-the-art technology for customers to track and validate shipments. Shipments are virtually traceable from their origin to their destination all with the convenience of the personal computer. One of the reasons of its success is due to the design and the coordination of its processes.
We have identified 11 business processes in the video: • Picking up of the packages • Making FedEx aware of the beginning of the operation • Transporting the packages to the nearest hub • Sorting the packages • Evaluating the cost of shipping • Sorting the packages in terms of destinations • Weighing the containers and putting the appropriated containers in the airplane. • Controlling the flights • Sorting the packages • Delivering the package to the person himself • Making FedEx aware of the end of the operation
2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?
There are several types of information systems:
• Transaction Processing Systems: automate the handling of data about business activities or transactions, which can be thought of as simple, discrete events in the life of an organization.
• Management