Fast Food Restaurant: Mcdonald’s
Operations Management
Case 1: FAST FOOD
14-03-2011
Hussein El-Ratel
Questions
1) How are in-store orders taken?
2) Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin?
3) How are special orders handled?
4) How are the hamburgers cooked?
5) How are the hamburgers assembled?
6) Is a microwave oven used in the process?
7) How are other common items, such as French fries and drinks, handled?
8) How long (time) does the process of an order take?
9) Observe and describe the layout of the place.
Fast Food Restaurant: McDonald’s
1) McDonald provides self-service facilities to its customers. The customers come to the restaurant, book their order at the order and payment counter. The staff of the restaurant provides the food items on the table of the customer or the customer himself can take it to the table. All the franchise of the Organization follows the same pattern to provide unique and standardized services. The orders are delivered to the customers within the fraction of a minute.
2) There is no fix time to prepare Hamburger. During the lunch hours, a huge rush can be seen at McDonald's restaurant. For this situation, they prepare Hamburger before the lunch time and store it at their food store and deliver it as per customer requirements. They are also prepared on the demands and orders of the customers. The Production on order is completed when there is a large order at once; otherwise the restaurant always prepares its stock of the fast food ready to be delivered to the customers.
3) The special orders at McDonald are handled quickly, securely and professionally. The Special Orders of the customer are recorded, prepared and delivered according to the requirements of the customer. For instance, when a person orders burger without onion, the process to prepare the burger is molded according to the customer. The Production Process flows in a chain direction. The Process and the
Case 1: FAST FOOD
14-03-2011
Hussein El-Ratel
Questions
1) How are in-store orders taken?
2) Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin?
3) How are special orders handled?
4) How are the hamburgers cooked?
5) How are the hamburgers assembled?
6) Is a microwave oven used in the process?
7) How are other common items, such as French fries and drinks, handled?
8) How long (time) does the process of an order take?
9) Observe and describe the layout of the place.
Fast Food Restaurant: McDonald’s
1) McDonald provides self-service facilities to its customers. The customers come to the restaurant, book their order at the order and payment counter. The staff of the restaurant provides the food items on the table of the customer or the customer himself can take it to the table. All the franchise of the Organization follows the same pattern to provide unique and standardized services. The orders are delivered to the customers within the fraction of a minute.
2) There is no fix time to prepare Hamburger. During the lunch hours, a huge rush can be seen at McDonald's restaurant. For this situation, they prepare Hamburger before the lunch time and store it at their food store and deliver it as per customer requirements. They are also prepared on the demands and orders of the customers. The Production on order is completed when there is a large order at once; otherwise the restaurant always prepares its stock of the fast food ready to be delivered to the customers.
3) The special orders at McDonald are handled quickly, securely and professionally. The Special Orders of the customer are recorded, prepared and delivered according to the requirements of the customer. For instance, when a person orders burger without onion, the process to prepare the burger is molded according to the customer. The Production Process flows in a chain direction. The Process and the