Family Investment Administration (DHR)

As the Deputy Executive Director, Family Investment Administration, DHR, Ann Flagg began her career in May 2014 as the Director, Maryland Office for Refugees and Asylees before transitioning into her new position in June of 2015. As the current DED for the FIA, Ms. Clark assists the Executive Director with overseeing multiple programs such as: Refugee Assistance, Medicaid Eligibility, Homeless Programs, Emergency Food Programs, Temporary Disability Assistance and SNAP. As the DED, Ann is primarily responsible for advisement to the DHR Secretary on policies, regulation and legislation as well as quality assurance of each program. To qualify for this 501(c)4 –Human Service position, a minimal requirement 5 years in an Executive public assistance
With technology advancing more and more every day the policies and regulations are about thirty years behind and DHR needs to catch up. Most of the programs DHR offers requires an insurmountable amount of documentation on the applicants part whether it be 5 years of bank statements for Long Term Care Medical Assistance, or pay stubs for Income verification or a 15 page lease to verify housing documentation is needed for just about anything and regulations currently only allow for certain documents to be emailed, uploaded or scanned which means hard copies must be delivered to the office then stored in a warehouse causing filing chaos which in turns leads to lost documentation which in turn leads to poor customer service which then in turn leads to more paper work being submitted to the office to be added to the stack of other duplicated records. This is a major problem currently with the system. Red tape. If all documents were allowed to be scanned, uploaded or emailed then all the chaos could potentially stop and the processes currently in place could be streamlined more effectively, and as a bonus money from the $1.8 Billion budget would not have to be set aside for document warehouse storage
She serves on the local Board of Directors: Office of Special Projects as the Family Investment Administration Representative. Her role is to communicate on behalf of the Board of Directors for the Office of Special Projects to The Family Investment Administration Executive Director, Rosemary Malone. This division is responsible for the Maryland Office for Refugees and Asylees, HealthCare Initiatives Homeless Services and Special Grants. There are 4 goals included with the DHR Strategic Plan according to MDHR 2012-2015 Strategic Plan (p.7): 1. DHR is recognized as a national leader among public human service agencies.
2. Maryland residents have access to essential services to support themselves and their families
3. Maryland residents are safe from abuse, neglect and exploitation.
4. Maryland children live in permanent homes, and vulnerable adults live in the least restrictive