Factors that influence the communication and interpersonal interactions in health and social care.

Topics: Understanding, Explanation, Translation Pages: 2 (676 words) Published: January 5, 2015
Factors that influence the communication and interpersonal interactions in health and social care.

What is wrong with the situation?
Language Barrier/ Overwhelming Language
Tone/Speed of Conversation
The environment
The people present
Values and Beliefs

Language Barrier/ Overwhelming Language.
Mrs Singh and her husband speak minimal English. This would firstly be a barrier between the MDT staff present at the meeting and themselves. The MDT team are using jargon and large words that neither Mrs Singh nor her husband can understand because of their lack of English language. They would have to try and guess what was being said through body language, facial expressions and tone of voice. What is being said can be completely misunderstood and can make the situation a lot worse. In this scenario a translator would have been effective in breaking the barrier between Mrs Singh, her husband and the doctors. The doctors are not including Mrs Singh and her husband in the conversation or checking that what is being said is understood by them. They are not using open questions to confirm their understanding. This is not a good feeling for them to be feeling and means that it has not been communicated effectively. Without the translator or the doctors making sure they understand, Mrs Singh and her husband will be feeling very confused and nervous.

Tone/Speed of Conversation
The MDT team need to understand that not everything that is being said is being interpreted correctly and this conversation is not effective because of their lack of thought. When explaining and trying to organise the discharge package for Mrs Singh, it is quite clear that she does not understand what is being explained and discussed because of the bewildered look on her and her husband’s face. The MDT team need to slow down what they are saying and need to be clearer with explaining the package. They will need to be patient because it will take Mrs Singh longer to understand what is...
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