Facilities Management in the Service Industry

This essay revolves around the critical evaluation of theories relating to management of accommodations and facilities that can be utilised to help hotels design efficient and effective processes. The key concepts such as process, efficiency, and effectiveness will be discussed while justifying the methods of process analysis or design which will be highlighted in this essay. All these topics will be critically evaluated in order to incorporate the operations management concepts of quality, in the application of accommodation and facilities to add value and deliver efficient and effective quality customer-centric services.
Accommodation and facilities management is a complex social system which cannot be explained in terms of a simple cause and effect relationship. In a relatively unique position, hospitality organisations attempt to bridge the gap between the domestic and commercial worlds which according to Lashley (2001) is an attempt to “square circles” as employees while delivering some level of hospitality must balance it with the requirement to be efficient and profitable. Components associated with accommodation management - the type of building, the human resources, the organisational structure, the customer, and the local environment - all influence and are influenced by one another (Crick & Spencer, 2010). Facilities play an important role in meeting guests’ needs. They are the manufacturing plant in which services and products that the guest purchases are created delivered and generally consumed (Facilities Society, 2012). Travellers quickly identify various hospitality services by the appearance of their facilities for e.g. Children who cannot yet read have no trouble identifying a McDonald’s restaurant at 300 yards from a speeding car. Whether by signage, a distinctive colour selection, or a particular feature, facilities create identity for hospitality products (Stipanuk, 2002).
Another example of modern day facility is, Disney Land Paris

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