Explain What Adult Learning Theories Did Linda Use In Her Course Design
1 What adult learning theories did Linda use in her course design?
Answer: This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and …show more content…
This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and suggestions from the students as well as the trainer. She brought in some examples of past complaints involving debt collection, so that trainees could suggest why the incident happened and how it could have been avoided, and she sourced an appropriate fi lm about customer service to reinforce positive messages. To make the course fun, she implemented a competition so that teams of trainees could compete against one another in remembering the required
Answer: This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and …show more content…
This program would not only promote a ‘financial advisor’ image for the collectors, but also change the culture surrounding the debt collection process. Linda trusted that Jason Kelly would give her the required mandate, freedom and support necessary to ensure the success of the new training program, so she set out quickly to begin to make the necessary changes. Linda knew the trainees would have different learning styles, and that not everyone learned at the same pace, so she endeavored to design the course with that in mind. She arranged to have role plays filmed so that they could be viewed by the trainees, and paused at appropriate learning points for comments and suggestions from the students as well as the trainer. She brought in some examples of past complaints involving debt collection, so that trainees could suggest why the incident happened and how it could have been avoided, and she sourced an appropriate fi lm about customer service to reinforce positive messages. To make the course fun, she implemented a competition so that teams of trainees could compete against one another in remembering the required