P1- Explain the role of effective communication and interpersonal interaction in a health and social care setting. There are many forms of communication:
A common form of communication is texting. This electronic form is used every day and can be used as a replacement for voice utilized conversation if the communicator is unable to speak. Another form of communication is drama. Drama is an expressive art and is often used as a way to allow people to express themselves emotionally in meaningful ways or to relay a message. Sign language is an important form of communication as it aids communication with individuals who are unable to hear or speak. It consists of the use of the hands forming different shapes, movements or symbols to represent a word or phrase and it becoming increasingly popular. In health and social care, effective communication is essential and significant as it ensures that workers are doing their jobs correctly and patients are in good care. This means that workers need to communicate with a wide range of people such as colleagues, professionals, workers from different agencies and patients. When communicating with colleagues, health and social worker need to make sure they are being polite and respectful as not only does this build a strong working relationship, but it is also a way of practicing how to speak to patients and others who use the services. Having a strong working relationship with colleagues ensures that health and social workers are able to listen effectively which is highly important as they will need to know and remember important information about their job and patients. It also helps to build trust as, like with patients, workers must try to keep and respect the confidentiality of others. People who work in professions often have ‘language communities’. A ‘language community’ is a professions individual form of communication that contains unique words and phrases that are particular to that profession. When health and...
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