Explain the Role of Effective Communication and Interaction in Health and Social Care Contex

Topics: Communication, Nonverbal communication, Formal system Pages: 5 (1864 words) Published: August 9, 2013
One to one communication
When you are talking to someone you do not know, you must try to keep the conversation simple and create the right kind of feeling and also try not to be to open because people might have the wrong impression of you. •You also have to make the person you are talking to and yourself comfortable and try not to give too much information. •Also make sure that the other person has got their freedom in other words you must give each other space and make sure that both of you are relaxed and do not feel embarrassed. •After both of you have the kind of trust feeling then you go straight to the point, and when you are leaving make sure you leave someone with the right emotions about themselves and you. Group communication

Most of the rules for one to one communication also appear in group communication. How does it feel to be in a group?
Group discussion only work if only people in the group want to get involved. Most of the times people don’t feel comfortable if they have to speak within a formal group of people, sometimes others do not say anything because they are afraid of people’s reactions. It is also good to know that the group has got the right emotional atmosphere. Sometimes people try to make it easier for other people so that everyone will work in a good way with everyone so that the group will maintain the group’s communication so that they won’t be anyone being left out. Is there a group leader?

Most team meetings or classroom discussions have a leader or chairperson. When you have someone leading it is very useful because they will be someone to encourage and express people’s ideas and also help in turns of talking. They also help encourage people to focus on certain tasks within a group. Have you prepared what you are going to say?

Most group communications don’t go well because people speak at the same time.it is also hard to work out who is talking especially when it is in a group than when it is one to one. The skill of taking turns involves pattern. E.g. when someone is about to finish speaking they usually lower their voice tone, slowing their pace of talking and looking around at other people in the group. The next person knows it is their turn by watching the eyes of the other group members. If people fail to notice these patterns then too many people may try to speak at the same time. If everybody is talking at the same time then no one will be listening. Can everybody see each other clearly?

If people sit in a circle then you can see everyone else’s face. This is very important because positive group feeling and successful turn-talking often depend on people being able to understand the message on other people’s faces. If people sit in rows then you won’t be able to see other people’s faces. Bad seating and standing positions can make group communications harder. Informal Communication

Informal communication is used when you know people well e.g. family and friends. Friends and family can use terms that other people won’t understand. Groups of people may also have their own way of speaking. Some people who live in southern England may say ‘Hiya, mate. How’s it goin’? If you belong in the group you can understand what is being said and appreciate. Different groups have different informal language so it can be hard to understand other people’s informal language. Formal Communication

Many jobs often use formal language e.g. business office if you are in a meeting you have to use formal language. Formal communication also shows respect to other people. The degree of formality or informality is called the language register. When you are talking to people you have to be sure with the way you speak. E.g. when someone visits the reception desk and is greeted like what are you up to. This can be fine for other people because they speak that way. Some...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • The role of effective communication and interpersonal interaction in a health and social care context. (P1) Essay
  • P1 Explain The Role Of Effective Communication And Interpersonal Interaction In A Health And Social Context Essay
  • The Role of Communication and Interpersonal Interaction in a Health and Social Care setting Essay
  • Effective communication in health and social care Essay
  • Effective communication in health and social care Essay
  • Essay on Intro to Communication in Health Social Care
  • Communication in Health and Social Care Essay
  • Effective Communication and Interpersonal Interaction in Health and Social Care Essay

Become a StudyMode Member

Sign Up - It's Free