Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care.
Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with people of different ages and diverse backgrounds (1). According to Koprowska research shows experiences of service users using the service within these settings indicate that skilled communication for PR actioners has enabled them to build a working alliance with the service user.
The working alliance is first and foremost collaborative. The relationship between the therapist and the client is that they are on the same side, forming a partnership against the common foe of the clients debilitating pain. Neither a good relationship not therapeutic skill on its own is enough to form an alliance or bring about change; they are thought to interact together (2).
In other words effective communication leads to successful outcomes when the service user sees the PR actioner warm and active meaning they are able to build a relationship and open up with the service user confidently. On the other hand negative and hostile attitudes to the service user lead to poor outcomes even when the PR actioner is technically skilled.
Communication is used when giving information for example if a patient has been diagnosed with cancer, the doctor will ensure the patient is given this news carefully, in this effective communication will be used.
Effective communication is very important to use in every care setting, the patient and the care worker need to understand each other clearly in order for the service user to get the best possible care for example the care worker should speak clearly at